WING PO Chan
Nursing
Kowloon
Summary
I am a professional nurse equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success. I am also ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proven leadership focused on increasing and enhancing patient care and satisfaction through delivering best-in-class patient care through effective education and counseling; with 20 years of diverse experience in direct patient care, with 9 years of staff supervision and department operations, I am also skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
25
25
years of professional experience
1
1
Certification
3
3
Languages
Work History
Registered Nurse
CCAF
03.2025 - Current
- Evaluated patient histories, complaints, and current symptoms.
- Provided high-quality patient education on disease prevention and management strategies, empowering patients in their own healthcare decisions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Nursing Officer (Nursing Home and Day Care Centre)
HKACS
01.2023 - 01.2025
- Improved patient care by implementing evidence-based nursing practices and updating protocols.
- Designed and implemented standards of care for nursing and patient care.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Coordinated patient care services and managed clinical cost control.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Served as a strong advocate for both patients and families during critical decision-making processes related to medical treatments or end-of-life care options.
- Increased staff retention rates by fostering an inclusive workplace culture that valued diversity and promoted employee wellbeing initiatives.
- Evaluated and updated nursing policies and procedures in accordance with best practice guidelines, ensuring consistent quality of care across the organization.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective pharmacy management.
- Utilized advanced clinical skills such as wound care management and IV administration, leading to faster recovery times for patients treated under my supervision.
Case Manager Cum Lecturer (Community Health Centre)
Caritas-CIHE
06.2019 - 12.2022
- Participated in community health centre start-up processes, such as equipment procurement and floor planning.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Collaborated with community members to develop and implement service initiatives.
- Provided leadership, guidance and support to staff members.
- Performed mentoring and teaching Bachelor of Nursing students including tutorial classes and laboratory sessions.
Assistant Supervisor/RN (Home Care and Nursing Home)
TWGHs
06.2012 - 04.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Devised individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes.
- Utilized advanced clinical skills such as wound care management, tubes care skills and oral medication administration, leading to faster recovery times for patients treated under my supervision.
Registered Nurse (Community Care)
NGOs
09.2006 - 09.2012
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Enhanced patient comfort by providing compassionate and attentive care and home visit.
- Educated family members on proper caregiving techniques, fostering improved patient outcomes at home.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Registered Nurse (O&G and Reproductive Medicine)
QHMS
10.2003 - 09.2006
Registered Nurse (Hematology specialty)
Queen Mary Hospital, HA
03.2001 - 06.2003
Education
Master of Nursing Studies - Leadership in Clinical Practice
Oxford Brookes University
01.2021
Postgraduate Diploma - Health Services Management
HKUSPACE
01.2009
Higher Diploma - Nursing (General Registered Nurse)
Nursing Council of Hong Kong
01.2001
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University of Toronto
01.1997
Secondary School Diploma - undefined
Ontario
01.1994
Academic Credits Certificate - undefined
Ontario
01.1993
Skills
Co-ordination: Day Care Service, Staff Training Plans, Case Management
Supervision: Nursing Procedure and Skill Audit, Performance Appraisal, Routine Practices
Management: Policies Making, Protocol and Guideline Review, Complaint Handling
Education: Nursing Procedure and Skill Training, Exercise Program, Health Talk and Lecture, Health Assessment & Consultation
Health Informatics & clinical systems: HCV claims and use of eHRSS, eCare, SMMS training & coordination
Administration: Duty Roster Scheduling, Human Resources Matters, Recruitment interview, Work Injury, Procurement, Health Program Promotion, Holding meetings
Computer Literacy: Excel, Words, PowerPoints, Canva, Teams, Zoom
Direct patient care and management: Wound care and foot care, IV setup, drug administration, health screening, Patient education and counselling
Professional Qualifications
- 2001 to Present: Registered Nurse (General)
- 2001 to Present: Member of Association of Hong Kong Nursing Staff
Availability
In one month
Certification
Basic Life Support
Basic Life Support Certificate
As a BLS provider in accordance with the AHA
Timeline
Registered Nurse
CCAF
03.2025 - Current
Basic Life Support
06-2023
Nursing Officer (Nursing Home and Day Care Centre)
HKACS
01.2023 - 01.2025
Case Manager Cum Lecturer (Community Health Centre)
Caritas-CIHE
06.2019 - 12.2022
Assistant Supervisor/RN (Home Care and Nursing Home)
TWGHs
06.2012 - 04.2019
Registered Nurse (Community Care)
NGOs
09.2006 - 09.2012
Registered Nurse (O&G and Reproductive Medicine)
QHMS
10.2003 - 09.2006
Registered Nurse (Hematology specialty)
Queen Mary Hospital, HA
03.2001 - 06.2003
Higher Diploma - Nursing (General Registered Nurse)
Nursing Council of Hong Kong
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University of Toronto
Secondary School Diploma - undefined
Ontario
Academic Credits Certificate - undefined
Ontario
Master of Nursing Studies - Leadership in Clinical Practice
Oxford Brookes University
Postgraduate Diploma - Health Services Management
HKUSPACE