With over 21 years of experience in the diamond industry, I have a strong background in marketing and accounting. Currently associated with DHARAM CREATIONS (HK) LTD. Throughout my career, I excelled in streamlining workflows and fostering a collaborative team environment, resulting in enhanced profitability. Effective communicator with exceptional relationship management skills, able to connect with individuals at all levels of business and management. Expertise in executing market plans and managing operations to drive market penetration, business volumes, and overall growth. Dedicated Chief Financial Officer with 12 years of financial leadership experience, well-versed in financial decision-making and the development of company-wide policies. Proven ability to overcome operational challenges and drive proactive improvements.
Overview
13
13
years of professional experience
Work History
CFO
DHARAM CREATIONS (HK) LTD
01.2012 - Current
Ensuring error free and smooth operations reducing problem incidence, improving first contact resolution rate resulting in quality customer service & transactions are compliant within quality parameters
Oversaw budgets, payroll, and accounts payable and receivable.
Managed relationships with external auditors, ensuring a smooth and efficient annual audit process with minimal findings or issues identified.
Optimized working capital levels by closely monitoring accounts receivable/payable balances and taking appropriate actions as needed.
Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
Oversaw the preparation and submission of all tax filings, mitigating potential risks associated with noncompliance.
Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Managing daily business transactions, prepare and filling of MIS
Handling customer base for deepening relationship & acquiring new customers
Prepared journal entries and maintained the general ledger
Ensured compliance with the accounting standards and regulations
Solid understanding of financial regulations and standards
Outstanding organizational skills
Supported senior accountants in day-to-day financial operations.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Processed customer orders and accurately handled payment transactions.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Met customer service goals and exceeded customer expectations.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
Managed cash drawer and financial transactions to maintain accurate accounts.
Marketing Executive & General Accounting
NEEL IMPEX
1 2003 - 1 2011
Try to understand Diamond
Have to gain idea about diamond processes done at various stage
Utilization of my knowledge about diamond in practical way
Analyzing, coordinating and implementing policies and procedures of the organization
Enhancement of Relationship with After Sales services to build long term relationship
Uncompromising approach towards meeting individual goals with organization goals for sales, operations and self-development
Assisted in preparing end-of-year accounting reports
Conducted regular audits to identify and rectify discrepancies.
Education
S.S.C (10th), Pass - GENRAL
H.S.C(12th), Pass - COMMERCE
B.COM, Second - COMPUTER
Skills
Working capital management
Accomplishments
Awarded Trade certificate by Indian Diamond Institute for successfully cleared Practical Test/Examination in May 2011.
Corecompetences
Handling front-end transaction operations for Diamond Market Premium customers. Handling transactions and ensuring smooth processing within Stipulated Time Frame & error free compliant to the procedure. Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service norms. Defining plans and strategies for greater operational effectiveness and functioning of the business operations. Devising and implementing policies/procedures for all round development of the organisation as well as reducing overall costs to the organisation through various means. Preparing various MIS reports on performance, revenues & expenses for apprising the management of progress., Dealing with Retail Clients and HNI clients and attending corporate clients concerns & complaints resolution and undertaking steps for corrective measures. Interacting with the customers to gather their feedback regarding the products’ & services utilities. Maintaining cordial relations with customers to sustain the profitability of the business. Initiating & developing relationships with key decision makers in target organizations for effectively developing business., Identifying prospective clients from various sectors and generating business from the existing & new clients and thereby achieving business targets. Establishing short / long term budgets & corporate strategies for achievement of top line & bottom-line sales & service targets across the assigned region.