Rachelle Luz Dilla
Lead Customer Service Executive
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Lead Customer Service Executive
Detpak Packaging Phils., Inc.
Taguig
05.2019 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Procurement Specialist
National Bookstore, In.c
Mandaluyong
04.2016 - 05.2019
- Contributed to construction-related procurement tasks and supported project scheduling requirements.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Conducted spend analysis to identify cost-saving opportunities.
- Created and maintained portfolio of qualified vendors to expand options.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Monitored and managed procurement budget to control costs.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Trade and Industry Analyst
Department of Trade and Industry – Consumer Affairs Unit
Makati
02.2015 - 12.2015
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Assists the Regional and Provincial Offices regarding issues and concerns relative to: *Product Standards Monitoring *Price and Supply Monitoring
- Prepares of Complaints and Charges, Mediation and Adjudication Papers
- Prepares and submits Annual Individual Dashboard
- Participates in Management Review
- Attends meetings, trainings and seminars
Education
No Degree - Post Grad - Teachers Certificate Program
University of Makati
Makati 04.2001 -
Bachelor of Science - Computer Science
University of Makati
Makati 04.2001 -
Skills
Exceptional customer service
Customer service-focused
Effective communication
Supply chain planning
Price negotiation
Vendor relationship management
Analytical and Critical Thinking
MS Office
Certification
Fundamentals of Purchasing
Timeline
Lead Customer Service Executive
Detpak Packaging Phils., Inc.
05.2019 - Current
Fundamentals of Purchasing
12-2018
Personal Mastery in the Learning Organization
11-2017
Career Service Examination, Professional - PPT
08-2017
Senior Procurement Specialist
National Bookstore, In.c
04.2016 - 05.2019
ISO Complete Course
09-2015
Trade and Industry Analyst
Department of Trade and Industry – Consumer Affairs Unit
02.2015 - 12.2015
Licensure Exam for Teachers
08-2014
No Degree - Post Grad - Teachers Certificate Program
University of Makati
04.2001 -
Bachelor of Science - Computer Science
University of Makati
04.2001 -