Rachelle Luz Dilla
Lead Customer Service Executive
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Lead Customer Service Executive
Detpak Packaging Phils., Inc.
Taguig
05.2019 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered services to customer locations within specific timeframes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Procurement Specialist
National Bookstore, In.c
Mandaluyong
04.2016 - 05.2019
- Contributed to construction-related procurement tasks and supported project scheduling requirements.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Conducted spend analysis to identify cost-saving opportunities.
- Created and maintained portfolio of qualified vendors to expand options.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Monitored and managed procurement budget to control costs.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Trade and Industry Analyst
Department of Trade and Industry – Consumer Affairs Unit
Makati
02.2015 - 12.2015
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Assists the Regional and Provincial Offices regarding issues and concerns relative to: *Product Standards Monitoring *Price and Supply Monitoring
- Prepares of Complaints and Charges, Mediation and Adjudication Papers
- Prepares and submits Annual Individual Dashboard
- Participates in Management Review
- Attends meetings, trainings and seminars
Education
No Degree - Post Grad - Teachers Certificate Program
University of Makati
Makati 04.2001 -
Bachelor of Science - Computer Science
University of Makati
Makati 04.2001 -
Skills
Exceptional customer service
undefinedCertification
Fundamentals of Purchasing
Timeline
Lead Customer Service Executive
Detpak Packaging Phils., Inc.
05.2019 - Current
Fundamentals of Purchasing
12-2018
Personal Mastery in the Learning Organization
11-2017
Career Service Examination, Professional - PPT
08-2017
Senior Procurement Specialist
National Bookstore, In.c
04.2016 - 05.2019
ISO Complete Course
09-2015
Trade and Industry Analyst
Department of Trade and Industry – Consumer Affairs Unit
02.2015 - 12.2015
Licensure Exam for Teachers
08-2014
No Degree - Post Grad - Teachers Certificate Program
University of Makati
04.2001 -
Bachelor of Science - Computer Science
University of Makati
04.2001 -
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