Dorothy Wong Hui Yiu
Hong Kong
Summary
Energetic and experienced consultant with over 7 years in the finance and banking industry. Passionate about building strong customer relationships and specializing in sales support, business development, operational skills, and administrative tasks. Possess a proven track record of delivering excellent customer service and driving business growth. Skilled at managing projects, leading teams, and executing operational responsibilities. Seeks to leverage deep industry expertise and versatile capabilities to contribute to the success of an innovative organization.
Overview
10
10
years of professional experience
Work History
Marketing Business Development Consultant
Make Marketing And Production Limited
03.2024 - Current
- Conduct market research to identify new business opportunities and effectively target potential clients.
- Analyze data sets to identify trends and opportunities for process improvements within client organizations.
- Boost customer satisfaction by providing consultations and tailored recommendations.
- Monitor industry trends to stay ahead of competitors, adjusting tactics as needed.
- Expand market reach by researching industry trends and identifying potential new partners within niche verticals.
Business Consultant
Holimood Limited
10.2023 - 03.2024
- Enhanced customer engagement with innovative marketing campaigns for various events.
- Analyzed post-event data, utilizing insights gathered to inform decisions regarding future marketing efforts.
- Increased brand exposure by creating and implementing strategic partnership marketing plans.
- Resolved customer service issues with timely and professional resolutions.
- Coordinated with respective parties to design and customize food menu for events.
- Developed comprehensive event timelines, effectively prioritizing tasks to meet critical deadlines.
Finance and Administrative Associate
Oriens Capital Limited
10.2022 - 10.2023
Client Solutions Sales Support Associate
Konew Capital International Limited
06.2022 - 09.2022
Customer Service Ambassador
HSBC
10.2014 - 03.2022
- Streamlined communication channels for increased efficiency and faster response times to customer inquiries.
- Increased customer satisfaction by addressing and resolving banking-related inquiries and concerns in a timely manner.
General Banking Officer
HSBC
02.2014 - 10.2014
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Increased customer satisfaction by providing timely and accurate banking services.
Education
Pre-Associate Degree - General Studies
Tung Wah Group of Hospitals Community College
2011
Form 1-5 -
Shek Lei Catholic Secondary School
2010
Skills
Performance Tracking
Operations Analysis
Timeline Development
Requirements Gathering
Microsoft Office
Social Media Marketing
Brand Development
Customer Service
Business development
Event Proejct Management
Awards
- Honors on Top Business Referral - HSBC, 2014
- Fraud Prevention Hero (Fraud Prevention) - HSBC, 2012
Timeline
Marketing Business Development Consultant
Make Marketing And Production Limited
03.2024 - Current
Business Consultant
Holimood Limited
10.2023 - 03.2024
Finance and Administrative Associate
Oriens Capital Limited
10.2022 - 10.2023
Client Solutions Sales Support Associate
Konew Capital International Limited
06.2022 - 09.2022
Customer Service Ambassador
HSBC
10.2014 - 03.2022
General Banking Officer
HSBC
02.2014 - 10.2014
Pre-Associate Degree - General Studies
Tung Wah Group of Hospitals Community College
Form 1-5 -
Shek Lei Catholic Secondary School
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