Qiye Hu
Hefei
Summary
Adaptable and driven hospitality management student with practical experience in marketing and guest relations at top-tier hotels like Hilton Hefei and Shangri-La Hefei. Adept at executing marketing strategies, enhancing customer satisfaction, and coordinating events. Proficient in team collaboration and operational efficiency, with a passion for creating exceptional guest experiences and contributing to sustainable tourism practices.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Volunteer
Front Desk Department & Public Relations Department
Hilton Hefei
06.2024 - 09.2024
- Assisted in routine check-in and check-out services at the front desk
- Dealt with inquiries, requests, and complaints from guests
- Offered support in the planning and execution of marketing activities
- Assisted in managing the hotel’s social media platforms, like TikTok and WeChat accounts, specifically writing promotional articles for marketing activities and notifications
Planning Department
Anhui Zhongshe International Exhibition Group
12.2023 - 02.2024
- Assisted in the planning and preparation for the 1st Anhui Supply and Marketing New Year Fair
- Coordinated event schedules and provided guidance on exhibition venue layout
- Assisted in handling various affairs at the exhibition site to ensure the smooth progress of the exhibition
- Gathered feedback from exhibitors and conducted analysis for future improvements in exhibitions
Part-time job
Starbucks
09.2023 - 12.2023
- Prepared and served coffees and other beverages
- Assisted in marketing activities and promoted coffee culture
- Maintained store cleanliness and ensured a sanitary work area
Marketing Department
Shangri-La Hotel
07.2022 - 08.2022
- Managed and maintained relationships with existing clients while developing new business leads
- Assisted in executing sales activities and collaborated with hotel departments
- Analyzed market trends and competitor actions to adjust strategies
- Coordinated large client events and ensured high-quality service
Education
Hainan University - Hotel Management
Hainan University
06.2025
Skills
- Microsoft Office
- Web production
- Guest complaint resolution
- Guest Relations Management
- Guest services management
Certification
- Star Barista Certification
- Red Cross First Aid Certification
- Driver's License
Extracurricular Activities
Volunteer, Boao Forum for Asia, 04/24, Greeted and assisted attendees. Member, Student Union, 11/21, 06/23, Dealt with administrative tasks. Member, Student Career Development Center, 10/21, 06/22, Participated in organizing career development events.
Timeline
Front Desk Department & Public Relations Department
Hilton Hefei
06.2024 - 09.2024
Planning Department
Anhui Zhongshe International Exhibition Group
12.2023 - 02.2024
Part-time job
Starbucks
09.2023 - 12.2023
Marketing Department
Shangri-La Hotel
07.2022 - 08.2022
Volunteer
Hainan University - Hotel Management
Hainan University
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