Pui Yan Leung
Senior Station Control Officer
Summary
Target-oriented and selfmotivated professional with a six years experience in a customer service industry. A flexible, dependable and passion employee who brings unique talent, superb presentation skills, and creativity to your department.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Station Control Officer
MTR Corporation
11.2023 - Current
Handle complaint, incident, revenue supervision, roster management, training management and daily admin and tasks
Station Officer
MTR Corporation
11.2021 - 10.2023
- Leading the Work Improvement Team to optimise the user interface of tunnel environmental control system.
- Promoting safety information, identifying potential safety hazard, establishing the local hazard log, managing roster and timesheet for the Exhibition Centre Station.
Customer Service Revenue Protection Officer
MTR Corporation
12.2019 - 10.2021
- Demonstration of bylaw enforcement.
Customer Services Officer
JONES LANG LASALLE MANAGEMENT SERVICES LIMITED
12.2018 - 12.2019
- Planning and teaching various interest classes, such as Story Telling Class, Culinary Class, Orienteering Class.
- Maintaining classroom discipline and handling customer inquiries.
Senior Customer Services Officer
JUMPIN GYM U.S.A
04.2017 - 10.2018
- Planning and hosting the birthday party.
Education
Certificate of Interpersonal Communication
SCHOOL OF CONTINUING EDUCATION HONG KONG BAPTIST
08-2023
Bachelor of Business Management (Honours)
SHIFFIELD HALLAM UNIVERSITY
06-2019
Higher Diploma in Aviation Services And Passenger
HONG KONG INSTITUTE OF VOCATIONAL EDUCATION
06-2018
Skills
MS OFFICE (EXCEL, WORD, POWERPOINT)
Timeline
Station Control Officer
MTR Corporation
11.2023 - Current
Station Officer
MTR Corporation
11.2021 - 10.2023
Customer Service Revenue Protection Officer
MTR Corporation
12.2019 - 10.2021
Customer Services Officer
JONES LANG LASALLE MANAGEMENT SERVICES LIMITED
12.2018 - 12.2019
Senior Customer Services Officer
JUMPIN GYM U.S.A
04.2017 - 10.2018
Certificate of Interpersonal Communication
SCHOOL OF CONTINUING EDUCATION HONG KONG BAPTIST
Bachelor of Business Management (Honours)
SHIFFIELD HALLAM UNIVERSITY
Higher Diploma in Aviation Services And Passenger
HONG KONG INSTITUTE OF VOCATIONAL EDUCATION
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