Pui Si Sherry Tang
Birmingham
Summary
A recent sports and recreation management graduate with a second-class honours degree from the Technological and Higher Education Institute of Hong Kong, with employment and voluntary experience. Hardworking and passionate individual skilled in delivering high-quality guest service. Communicate with hotel guests to manage reservations, answer questions and accommodate requests. Attentive and detail-focused in maintaining clean, hygienic facilities. I am looking to pursue a clubhouse team member position at Westbourne Leisure LTD. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Food and Beverage Assistant
Hilton Birmingham Metropole
Birmingham, West Midlands
03.2023 - 08.2023
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Ran food from chefs to guest tables safely and efficiently.
- Rolled silverware, set up tables and polished glassware and silverware.
Clubhouse Assistant
Valais, Hong Yip Service Company Limited
Hong Kong
06.2020 - 11.2020
- Handled daily registration for complimentary shuttle bus service.
- Handled incoming correspondences and deliveries.
- Answered incoming phone calls and relayed detailed messages.
- Enabled efficient day-to-day running of facility by assisting in operational tasks, including towel runs and cleaning.
- Handled enquiries and complaints and provided excellent services to residents.
Sports Event Assistant
Cycle for Millions, Sportsoho
Hong Kong
03.2019 - 03.2019
- Set up the stage.
- Served the VIP guests.
- Cultivated a sense of responsibility.
Education
ESOL Skills for Life single-mode qualifications - English Speaking and Listening (Entry 3)
Solihull College And University Centre
Solihull, United Kingdom 09.2022 - 12.2022
Bachelor of Social Sciences (Honours) - Sports and Recreation Management
Technological and Higher Education Institute of Hong Kong
09.2017 - 07.2021
A-Levels -
HKMA David Li Kwok Po College
Hong Kong 09.2011 - 07.2017
Skills
- Interested in sports and fitness
- Hospitality skills
- Exercise equipment operation
- Facility supervision
- Membership sales
- Recreational events planning
- Grade B in English professional speaking course
- Grade B in academic English courses
- Polite, friendly and helpful
- Good at working in a team
Accomplishments
- 2nd runner up in Youth Women Speed Slalom of Hong Kong Freestyle Skating Open Competition
- 2nd runner up in Youth Women Speed Slalom of Hong Kong Freestyle Skating Open Competition
- 6th runner up in Women Speed Slalom of Chuncheon International Leisure Competition
- Kayak One-Star Award certificate
- Kayak Two-Star Award certificate
- Kayak Three-Star Award certificate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Food and Beverage Assistant
Hilton Birmingham Metropole
03.2023 - 08.2023
ESOL Skills for Life single-mode qualifications - English Speaking and Listening (Entry 3)
Solihull College And University Centre
09.2022 - 12.2022
Clubhouse Assistant
Valais, Hong Yip Service Company Limited
06.2020 - 11.2020
Sports Event Assistant
Cycle for Millions, Sportsoho
03.2019 - 03.2019
Bachelor of Social Sciences (Honours) - Sports and Recreation Management
Technological and Higher Education Institute of Hong Kong
09.2017 - 07.2021
A-Levels -
HKMA David Li Kwok Po College
09.2011 - 07.2017
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