PUI LAM TSUI
Wong Tai Sin
Summary
Dynamic hospitality professional with strong expertise in customer service, key account management, and client retention. Combines excellent communication, problem-solving, and time-management skills to drive sales and foster seamless team collaboration.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Sales Consultant
LBS Group
Wong Tai Sin
05.2026 - Current
- Prospected target markets to expand client base and secure new accounts.
- Developed new sales channels by identifying and nurturing prospects for growth.
- Executed targeted promotional campaigns to enhance product sales and visibility.
- Increased brand visibility and revenue by running promotional campaigns.
- Maintained trust-based customer relationships to improve retention and long-term loyalty.
Account Executive
Youth Hostels Association
Shek Kip Mei
06.2025 - 05.2026
- Prepared detailed sales reports and forecasts for senior management decisions.
- Delivered technical advice to clients to support informed decision-making and relationships.
- Managed reservations and resolved customer inquiries to improve communication and satisfaction.
- Provided attentive service to build positive interactions and raise customer satisfaction.
- Pursued overdue payments and issued invoices to maintain financial records and cash flow.
Service Associate
Island Shangri-La
Hong Kong
09.2023 - 06.2025
- Exceeded customer service expectations by building trust and resolving inquiries, contributing to enhanced customer loyalty.
- Proactively resolved guest reservation issues by suggesting alternatives, ensuring client satisfaction and a seamless booking experience.
- Offered product information and recommended suitable items to customers, helping them make informed choices.
- Fostered a positive team environment by assisting colleagues and adapting to changing situations, promoting collaboration and support.
- Communicated well with team members to ensure smooth service flow and promote collaboration.
- Supported team members to ensure daily operations ran smoothly, boosting overall performance.
Server
8 POT
Hong Kong
09.2021 - 08.2023
- Delivered exceptional customer service, addressing customer needs and resolving complaints efficiently.
- Managed multiple tables and customer requests, ensuring timely service during fast-paced shifts.
- Organised time across accounts, prioritising tasks to resolve issues promptly.
Education
Hong Kong Baptist University, School of Continuing Education
Hong Kong01-2023
Skills
- Customer Relationship Management
- Communication
- Sales-Oriented Mindset
- Lead generation
- Time Management
- Problem-Solving
- Microsoft Office Suite
Languages
Chinese (Cantonese), Chinese (Mandarin)
First Language
English
Intermediate
B1
Interests
- Volleyball: Active competitive volleyball player. Engaging in regular team training and matches has developed my strong team spirit, real-time communication, and quick adaptability in fast-paced environments.
Timeline
Sales Consultant
LBS Group
05.2026 - Current
Account Executive
Youth Hostels Association
06.2025 - 05.2026
Service Associate
Island Shangri-La
09.2023 - 06.2025
Server
8 POT
09.2021 - 08.2023
Hong Kong Baptist University, School of Continuing Education