Openness to experience , Conscientiousness , Extraversion , Agreeableness
PUI KWAN LO
Tammy LO
43C, BLK2, THE BEAUMOUNT 2, NT,
Summary
Professional, prepared administrative professional with strong experience managing registration processes and maintaining accurate records. Skilled in data entry, customer service, and handling confidential information. Highly reliable team collaborator, adaptable to changing needs, and focused on achieving results. Known for strong organizational skills, effective communication, and proactive approach to problem-solving.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Registration Assistant
HKSAR Home Affairs Department
04.2025 - 06.2025
- Streamlined interdepartmental communications by facilitating regular meetings between registration assistants and other relevant teams within the organization.
Operations Manager
SAI KUNG TAK HING NOODLES LIMITED
03.2019 - 06.2025
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager of Operations
QUEEN STAR LIMITED
02.2022 - 04.2024
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Education
Diploma Programme in Foundation -
School of Continuing And Professional Studies CUHK
04.2001 -
Skills
Strong verbal and non-verbal communication
Multitasking and prioritization
Service excellence , Proactive self-starter
Problem-solving abilities
Accurate registration data collection
Cross-functional teamwork
Interests
Passionate outdoor leader with strong risk-management skills and calm crisis response Excellent communicator and team motivator, adaptable to challenging environments Committed to safety, sustainability and creating memorable adventure experiences
Timeline
Registration Assistant
HKSAR Home Affairs Department
04.2025 - 06.2025
General Manager of Operations
QUEEN STAR LIMITED
02.2022 - 04.2024
Operations Manager
SAI KUNG TAK HING NOODLES LIMITED
03.2019 - 06.2025
Diploma Programme in Foundation -
School of Continuing And Professional Studies CUHK
04.2001 -
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