Prem Singh
Hong Kong,Sai Yimg Pun
Summary
Hospitality professional with extensive experience in dining operations and customer service. Committed to leading teams, elevating service standards, and driving organizational growth. Adaptable, reliable, and skilled in multitasking and communication, eager to thrive in dynamic environments that foster learning and professional development
Overview
13
13
years of professional experience
Work History
Restaurant Captain
The Murray Niccolo Hotels
04.2025 - Current
- Supervised daily restaurant operations, ensuring exceptional service standards and customer satisfaction.
- Trained and mentored staff on menu knowledge, service techniques, and operational procedures.
- Coordinated seating arrangements and managed guest flow to optimize dining experience.
- Implemented training programs to enhance team performance and improve service efficiency.
Assistant Restaurant Manager
El Toro Steak House & Bar
04.2022 - 06.2024
- Ensured the delivery of exceptional service to all patrons.
- Managed personnel efficiently through positive and motivational leadership.
- Addressed and resolved guest feedback and complaints professionally.
- Proficient in evaluating food quality and presentation to maintain high standards.
- Collaborated with the head chef to plan and curate menus.
- Oversaw administrative tasks encompassing payroll, supplier management, inventory control, and cash management.
- Collaborated closely with the marketing team to devise innovative promotional strategies.
Assistant Restaurant Manager
Palki Restaurant
03.2021 - 02.2022
Assistant Restaurant Manager
The Lot On Possession
10.2020 - 02.2021
- Responsible for overseeing daily store operations, including opening/closing routines, inventory management, and cash handling.
- Introduced top-notch customer service strategies to guarantee a positive dining experience for all patrons.
- Established and managed food cost controls, labor distribution, and scheduling.
- Fostered strong partnerships with vendors, suppliers, and various departments.
- Supervised the recruitment, training, and management of restaurant personnel.
Assistant Restaurant Manager
UHG Hospitality
11.2017 - 07.2020
- Ensured exceptional service for all customers.
- Managed staff efficiently, fostering positive morale and motivation.
- Addressed and resolved guest feedback and complaints.
- Oversaw food quality, presentation, and maintained quality standards.
- Collaborated with the head chef to plan and design menus.
- Managed administrative tasks such as payroll, supplier relations, inventory management, and cash handling.
- Collaborated closely with the marketing team to create unique promotional strategies.
Senior Food & Beverage Associate
Anantara Hotels Resorts and Spa
08.2015 - 05.2017
- Ensure customer satisfaction through promoting excellent service.
- Respond to customer complaints tactfully and professionally.
- Analyze staff evaluations and feedback to improve the customer's experience.
- Ensure cleanliness and sanitation of the restaurant area as per the safety and sanitation standard of the department.
- Seek ways to cut waste and decrease operational costs.
Food & Beverage Associate
Warwick International Hotels and Resorts
03.2014 - 06.2015
- Worked as a Pre-opening Team Member at a 'French and South American Restaurant'.
- Managed the daily operations of the restaurant.
- Addressed guest relations and managed complaints.
- Provided exceptional customer service in adherence to established standards.
- Responsible for conducting monthly inventory checks.
- Offered efficient, timely, and polite service.
Food & Beverage Associate
InterContinental Hotels And Resorts ( IHG )
11.2012 - 02.2014
- Responsible for day to day operations of Banquet & All Day Dining.
- Handling Guest relations and complaints.
- Delivered high levels of customer service according to standards.
- Handled corporate functions and Conferences.
- During my tenure, I was involved in the smooth running of day to day banquet operations.
- Assisted in food preparation and presentation, maintaining high quality standards.
Education
Distance MBA - Hospitality Management
MIBM Global
01.2017
Hotel Management - undefined
RAM Institute of Hotel Management and Catering Technology (RIHMCT)
01.2012
Bachelors of Arts - undefined
H.N.B Garhwal University
01.2009
Skills
- Customer Service
- Team Management
- Quality Control
- Inventory Management
- Complaint Handling
- Event Management
LANGUAGES
English
Hindi
Timeline
Restaurant Captain
The Murray Niccolo Hotels
04.2025 - Current
Assistant Restaurant Manager
El Toro Steak House & Bar
04.2022 - 06.2024
Assistant Restaurant Manager
Palki Restaurant
03.2021 - 02.2022
Assistant Restaurant Manager
The Lot On Possession
10.2020 - 02.2021
Assistant Restaurant Manager
UHG Hospitality
11.2017 - 07.2020
Senior Food & Beverage Associate
Anantara Hotels Resorts and Spa
08.2015 - 05.2017
Food & Beverage Associate
Warwick International Hotels and Resorts
03.2014 - 06.2015
Food & Beverage Associate
InterContinental Hotels And Resorts ( IHG )
11.2012 - 02.2014
Hotel Management - undefined
RAM Institute of Hotel Management and Catering Technology (RIHMCT)
Bachelors of Arts - undefined
H.N.B Garhwal University
Distance MBA - Hospitality Management
MIBM Global
Similar Profiles
Alisha GurungAlisha Gurung
Senior Bar Supervisor at The Murray Hotel, Niccolo HotelSenior Bar Supervisor at The Murray Hotel, Niccolo Hotel
Stephy ChoyStephy Choy
Sustainability Officer at The Murray, Hong Kong, a Niccolo HotelSustainability Officer at The Murray, Hong Kong, a Niccolo Hotel
Emily VermillionEmily Vermillion
English Teacher at Niccolo Machiavelli High SchoolEnglish Teacher at Niccolo Machiavelli High School
JORDAN DELFINOJORDAN DELFINO
IT Support Officer at GERMAN SWISS INTERNATIONAL SCHOOLIT Support Officer at GERMAN SWISS INTERNATIONAL SCHOOL
Noelle Au YeungNoelle Au Yeung
Executive Secretary to Principal (Permanent) at HONG KONG INTERNATIONAL SCHOOLExecutive Secretary to Principal (Permanent) at HONG KONG INTERNATIONAL SCHOOL