Summary
Overview
Work History
Education
Skills
Timeline
Generic

PREETAM BHARKO

Investment Bank -Client Services Manager - Corporate Action
Hong Kong,Quarry Bay

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Client Services Manager - Corporate Action

BNP Paribas
Hong Kong
04.2022 - Current
  • Handling complaints / queries related to Corporate Action, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
  • Performing duties and provided service in accordance with established operating procedures and company policies.
  • Delegated tasks to existing support team members to solve complex issues.
  • Delivering outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Scheduling and attending meetings with clients and clients as requested.
  • Mentoring offshore teams, boosting efficiency, success and morale among employees.
  • Kept stakeholders up-to-date.

Assistant Vice President - Corporate Actions

BNP Paribas India Solutions Private Limited
Mumbai
11.2020 - 04.2022
  • Migrated the client initiated conversion process for ADR/GDR and Bonds from Paris to India.
  • Successfully completed various UATs such as (a) Corp ID project for Arbitrage and Prime Brokerage clients and (b) Dividend FX process in ESS / Synthesis.
  • Migrated the US scrubbing, Dividends and Proxy process for Arbitrage, Prime Brokerage and Stock Lending clients from Lisbon / New Jersey to India.
  • Migrated the EMEA Prime Brokerage Corporate Action Process from Lisbon to India.
  • Cleared all the ageing breaks and thus mitigated the risk.
  • Presented with the Bravo Award for Q1 2021.

Team Manager - Corporate Actions

Deutsche Bank Operations India Private Limited
Pune
05.2008 - 11.2020


  • Managed the Client Service Group and Front to Back team (Client Posting and Breaks Management).
  • Seamlessly managed the client queries within the stipulated time frame and also ensured proper coordination between UK and Hong counterparts.
  • Implementation of TCS Bancs as a processing platform for Asset Services.
  • Transition of resiliency model from Mumbai to Bangalore and Mumbai to Pune was successfully completed.
  • Realignment of 2 different units (Bookings & Post event) has been completed successfully which lead to a considerable FTE save.
  • Ensuring monthly, quarterly and yearly feedbacks are provided to team members and develop concrete career development plan as per their strengths and weaknesses.
  • Ensuring all the compliance and process trainings are completed by team within a stipulated time frame.
  • Managing onboarding and off boarding of the employee for smooth transition. (right from interviewing the candidate to revoking the access on the last day).
  • Maintaining attendance, sending Shift and Holiday allowance team, conducting daily huddles etc.
  • Having a Connect with the Leadership team to understand the business requirement.
  • Certified in Lean Excellence Advanced Programme (LEAP) conducted by Deutsche Bank.
  • Concept of “Appreciate your Peer” introduced was very much appreciated by the leadership.
  • To mitigate communication gap across locations, conducted weekly video conference with the teams.
  • Achievement: Was presented the Spot Award for the month of August 2008, May 2009, January 2011, August 2011, November 2011, August 2012, August 2013, December 2016 and Star Award for the month of August 2010.
  • Interpretation of a corporate action from various sources i.e. CREST, DTC, Bloomberg, DACE reports.
  • Preparing Reconciliation using applications such as BANCS, Espear, Idelta, Global 1, CREST, TLM, LSE etc.
  • Managing the Contract Compare - PIRUM / Equilend Breaks.

Senior Offiicer

ICICI Bank
Mumbai
09.2006 - 05.2008


  • Portfolio Investment Scheme (PINS): Handled queries pertaining to PINS Approval, Sales proceeds, TDS, Date and Cost of Acquisition, Securities Transaction Tax (STT), Brokerage, AMC fee etc.
  • Liabilities: Handled queries pertaining to Account opening, Debit Card, Account Statements, Internet Banking, cheque related queries etc.
  • Remittance: Handled queries pertaining to various modes of Remittance such as the Power Transfer, Wire Transfer etc.

Education

MBA - Finance

Symbiosis Institute of Management Studies
Pune
04.2010 - 01.2012

Bachelor of Management Studies - Finance

VIVA College
Mumbai
06.2005 - 04.2006

High School Diploma -

Thomas Baptista Junior College
Mumbai
06.2002 - 04.2003

Skills

Financial Management

undefined

Timeline

Client Services Manager - Corporate Action

BNP Paribas
04.2022 - Current

Assistant Vice President - Corporate Actions

BNP Paribas India Solutions Private Limited
11.2020 - 04.2022

MBA - Finance

Symbiosis Institute of Management Studies
04.2010 - 01.2012

Team Manager - Corporate Actions

Deutsche Bank Operations India Private Limited
05.2008 - 11.2020

Senior Offiicer

ICICI Bank
09.2006 - 05.2008

Bachelor of Management Studies - Finance

VIVA College
06.2005 - 04.2006

High School Diploma -

Thomas Baptista Junior College
06.2002 - 04.2003

Similar Profiles

CREATE PROFILE
PREETAM BHARKOInvestment Bank -Client Services Manager - Corporate Action