Pratima Limbu
General Manager
Tin Shui Wai
Summary
Dedicated & driven General Manager with a track record of success in overseeing daily operations & enhancing customer satisfaction. Highly skilled in all aspects of restaurant operations, including staff management, inventory control, and customer service. Known for fostering a welcoming and friendly atmosphere, delivering exceptional service, and ensuring customer satisfaction. Excellent communication and interpersonal skills, able to build strong relationships with both staff and customers. Experienced in maintaining high standards of food quality, cleanliness, and safety. Dedicated to continuous improvement and team development. Seeking a role where I can leverage my operational expertise & passion for hospitality to drive success & make a meaningful impact on a F&B business.
Overview
12
12
years of professional experience
Work History
General Manager
Pret A Manger
04.2013 - Current
- Successfully led a team of 15+ employees, creating a positive work environment & fostering teamwork to deliver outstanding customer service.
- Built a robust Family Tree through recruiting, training & strategic succession planning ensuring Plan Bs are in place for each role.
- Implemented staff training programs on customer service, product knowledge & efficient operations, resulting in improved productivity & customer satisfaction.
- Managed daily operations, including inventory management, scheduling, and ensuring compliance with health & safety regulations.
- Ensured exceptional customer service is provided at all times, responding promptly & effectively to customer inquiries, concerns, and complaints.
- Monitored financial performance, budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Utilized sales forecasts & performance metrics to drive sales & identify opportunities for improvement.
- Analyzed market trends and competitor activities to create competitive advantages.
- Effectively held daily team briefs, staff meetings, reviews & 1:1s to ensure effective communication with the team.
Cafe Supervisor
Cafe O, Ovolo Hotels
12.2011 - 03.2013
- Assisted in the management of day-to -day cafe operations, including staff scheduling, inventory control & budget management.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Implemented staff training initiatives that improved service quality and increased team morale.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
- Initiated weekly staff meetings to discuss operational updates, share best practices, and address areas for improvement.
- Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Business Management - Business Management
RDI Management
South China Building, Hong Kong2013
High School Diploma -
United Academy
Lalitpur, Nepal 01.2009
Skills
Timeline
General Manager
Pret A Manger
04.2013 - Current
Cafe Supervisor
Cafe O, Ovolo Hotels
12.2011 - 03.2013
Bachelor of Business Management - Business Management
RDI Management
High School Diploma -
United Academy
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