Pratik Gurung
Bartender
Yuen Long
Summary
Dynamic bartender with extensive experience at Lounge Hakuba, recognized for enhancing customer satisfaction through exceptional service and high-quality beverage preparation. Proven ability to train staff effectively while maintaining cleanliness and hygiene standards. Skilled in suggestive selling and fostering a positive team environment, consistently reducing wait times during peak hours.
Overview
2027
2027
years of professional experience
Work History
Bartender
Lounge Hakuba
2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender Supervisor
Pong
06.2021 - 2022
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Volar
2020 - 2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Ritz Carlton Hotel
2019 - 2020
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender and Food Runner
Linguini
2018 - 2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Hku Space
Causewaybay Skills
Beverage preparation
Payment processing
Suggestive selling
Food service
Menu memorization
Customer service
Food running
Cleanliness and hygiene
Patience and tolerance
Timeline
Bartender Supervisor
Pong
06.2021 - 2022
Bartender
Lounge Hakuba
2022 - Current
Bartender
Volar
2020 - 2021
Bartender
Ritz Carlton Hotel
2019 - 2020
Bartender and Food Runner
Linguini
2018 - 2019
High School Diploma -
Hku Space