Pragya Singh
HR Manager
Hongkong
Summary
Experienced HR professional with a track record of working in fast-paced environments with a customer-first mindset. Expertise in Employee Relations, HR advisory, addressing workplace conflicts, Talent Acquisition, Business Partnering, Data-driven decision making, Performance Management, Case Management across industries – Banking, Consulting, Hospitality, IT & Software. Rich working experience of HR principles and procedures, interpersonal and communication skills. Excellent organizational and planning skills with attention to detail, handled internal investigations related to misconduct, fraud, harassment, and employee grievances while strictly adhering to confidentiality and integrity. Proven ability to thrive under pressure and meet tight deadlines with a decisive and resourceful approach. Rich experience in stakeholder and vendor management. Demonstrated commitment to maintaining the highest standards of ethics, confidentiality, and discretion in all employee relations matters.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Human Resources - CIB - Reward, Systems & Reporting
BNP Paribas
11.2024 - Current
- Produce BAU and ad hoc reports for HR in APAC region
- Ensure data integrity and develop reporting solutions including management dashboards
- Manage data collection for Talent Acquisition, Succession Planning, Diversity, and SMP exercises
- Support HR users on data queries working with local HR, HRIS, and global reporting teams
- Utilize PowerBI for advanced data analysis and insights
- Develop innovative data management solutions and user documentation
- Provide training to end users on new procedures and guidelines
Human Resource Manager
Laserfiche International Ltd
03.2021 - 08.2023
- Provided expert guidance on Employee Relations matters, addressing workplace conflicts and performance appraisal disputes
- Conducted thorough internal investigations into workplace issues, including personal misconduct and employee grievances
- Oversaw and updated ER policies and employment contracts to ensure compliance and relevance with local labor laws
- Managed complex employee cases, including absence management and disciplinary actions for Hong Kong and Shanghai employees
- Responsible for consolidating, preparing, analyzing and maintaining employees’ reports and data for analysis requests from senior management and different stakeholders
- Updating the HRIS on a daily basis and maintaining the employee records
- Organize regular meetings with the employees for providing HR advice, their career progression and grievance management basis the data extracted
- Responsible for end-to-end talent acquisition process, sourcing candidates, conducting interviews with the potential candidates, following up with business partners for feedback, negotiating and releasing the offer contract, and onboarding the new joiners in Hong Kong and Shanghai office
- Driven Employee-Referral program across the company
- Working closely with multiple business stakeholders simultaneously, understanding their needs and requirements and providing them with the best possible support to run the business, while abiding by the policy
- Having weekly calls and coordinating with the corporate office in the United States for framing and aligning the global policies and executing them in HK and Shanghai offices as per the local labor laws
- Involved in solving employee grievances, managing investigations following the HK labor ordinances, partnering with the business stakeholders and external vendors, closing the employee related escalation/whistle blower cases within TAT
- Supported cyclical events such as the performance management process, promotion process, remuneration review, talent review, and budgeting processes
- Managed staff movements, including leave of absence, secondments, transfers, new starters, and separations
- Conduct sessions with different departments reiterating the policies and driving a healthy work culture
- Responsible for keeping the legal contract of the office intact and updated
Recruitment Consultant
Resolve IT
10.2019 - 02.2021
- Specialize in the recruitment of niche technology skillsets like: Data Scientists, Machine Learning, Artificial Intelligence, Data Architects & Engineers, Cloud Architects & Engineers, DevOps, Site Reliability Engineers, Platform Reliability Engineers, Software Developers, QA/Test Engineers
- Market mapping of and networking with specialist candidates in technology, digital, big data, and analytics
- Source and contact active/passive candidates through a variety of methods including networking events, headhunting, referrals, and advertising campaigns
- Interview candidates and provide shortlists of qualified potential hires
- Prepare candidates before interviews with clients
- Maintain detailed records of applicants’ information, including resumes, assignments, and interview evaluations on the system
- Continually keep up to date on the latest trends in the technical market
- Business Development – Responsible for generating business leads, handling clients, asking the right sets of questions, and gathering requirements from the clients for roles in technology, digital, big data and analytics
HR Business Partner
OYO Hotels
11.2018 - 08.2019
- Work closely with different business stakeholders, understanding their needs, and maintain zero escalations
- Handled various complex employee relation issues on a regular basis
- Doing a weekly fraudulent check on the employees associated with the hotels
- Responsible for conducting investigations on disciplinary and conduct cases
- Own the full cycle recruiting process: Source, scout, screen, and recruit the best talent for Oyo
- Closely collaborate with hiring managers to define required skills and backgrounds for open positions, create assessment and interview schedules and seamlessly manage coordination
- Ensure 100% staffing as per the agreed People Annual Operating Plan (AOP) Enhance the portal utilization by posting jobs in a way to attract aspiring candidates
- Compensation negotiation as per the recruitment guidelines set in the organization
- Prepare monthly scorecard on staffing
- Understanding the business requirements criticality and in-depth analysis of what is desired
Human Resource Manager
ICICI Bank
05.2016 - 11.2018
- Provided guidance and coaching to approx
- 1500 staff mapped under me to resolve complex employee-related issues
- Conducted investigations on complex issues and whistle blower cases, such as – fraud, sexual harassments, Employee grievances, Employee transfer cases, etc
- Conducted behavioral event interviews to identify critical incidents validating nominations for Leadership awards
- Prepared monthly scorecards on staffing
- Analyzed manpower requirements and performed recruitment planning for a workforce of approximately 1500 staffs
- Recruitment - Stakeholder Management for Talent needs, Complete ownership of candidate lifecycle, Analyzing the manpower requirement of the bank and performing recruitment planning accordingly – across different levels i.e., from Assistant General Manager to Sales Officers in the bank
- Responsible for maintaining Manpower Control Numbers and allocation of resources for the region
- Handled Probationary Officer recruitment as centre in-charge on multiple occasions
- Work closely with the leadership team of business and align recruitment practices with business needs
- Managing effective and smooth on-boarding of new hires
- Identified and pitched in to onboard good campuses from the zone
- Conducted weekly meetings with business stakeholders to understand needs and requirements of different business within the Bank
- Handled post PMS queries and grievances related to appraisal and promotion criteria
- Implemented the restructuring of the zone
HR Intern in Learning & Development
Deloitte
09.2015 - 11.2015
- Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
- Design and expand training and development programs based on the needs of the organization and the individual
- Work in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants, and senior managers at board level
- Develop effective induction programs
- Devise individual learning plans
- Produce training materials for in-house courses
- Monitor and review the progress of trainees through questionnaires and discussions with managers
- Ensure that statutory training requirements are met
- Evaluate training and development programs
- Amend and revise programs as necessary, to adapt to changes occurring in the work environment
Education
MBA - Specialization in Human Resources Development, Labor Laws & Labor Welfare
Balaji Institute of Management & HRD
01.2014 - 01.2016
Bachelor’s Degree - English Hons
St. Xavier’s College
01.2010 - 01.2013
Skills
HR Advisory
Data Extraction and Analysis
Data driven decision making
Talent Management and Development
Business Partnering
Performance Management
Case Management
Talent Management and Acquisition
Mobility Coordination and Staff Movement Management
Budgeting Processes
Regional/Global HR Initiatives and Project Deployment
Achievements And Extracurricular Activities
- General secretary for HR club in college.
- Member of the Corporate Relations’ Team Cell in college for the Corporate Placements.
- Actively organized entrepreneur workshops as part of E-Cell.
Personal Information
- Notice Period: Immediate available
- Visa Status: Permitted to work in HK
Timeline
Human Resources - CIB - Reward, Systems & Reporting
BNP Paribas
11.2024 - Current
Human Resource Manager
Laserfiche International Ltd
03.2021 - 08.2023
Recruitment Consultant
Resolve IT
10.2019 - 02.2021
HR Business Partner
OYO Hotels
11.2018 - 08.2019
Human Resource Manager
ICICI Bank
05.2016 - 11.2018
HR Intern in Learning & Development
Deloitte
09.2015 - 11.2015
MBA - Specialization in Human Resources Development, Labor Laws & Labor Welfare
Balaji Institute of Management & HRD
01.2014 - 01.2016
Bachelor’s Degree - English Hons
St. Xavier’s College
01.2010 - 01.2013