Summary
Overview
Work History
Education
Skills
Timeline
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Pou Ieng Fung

Pou Ieng Fung

Senior Customer Relations Executive
Yuen Long,Hong Kong

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. roles. performance feedback.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Senior Customer Relations Executive

HKT Services
Hong Kong
07.2013 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Receptionist Assistant

Ingrid Millet
Hong Kong
10.2010 - 03.2013
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Diploma - Management Theory And Practice

VTC
Wan Chai
10.2020 - 10.2021

Skills

Key stakeholder relationship building

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Timeline

Diploma - Management Theory And Practice

VTC
10.2020 - 10.2021

Senior Customer Relations Executive

HKT Services
07.2013 - Current

Receptionist Assistant

Ingrid Millet
10.2010 - 03.2013

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Pou Ieng FungSenior Customer Relations Executive