Pok Wang Patrick Luk
Summary
Offering strong interpersonal and communication skills with experience in customer service and teamwork. Knowledgeable about maintaining positive a positive attitude and delivering high-quality service in fast-paced environments. Ready to use and develop problem-solving, time management, and collaboration skills in every role.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Part Time Crew
MOS Burger
2023.07 - Current
- Resolved customer complaints quickly, restoring trust in our service quality.
- Handled high-pressure situations calmly providing solutions promptly.
- Supported management in administrative tasks enhancing operational efficiency.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Assisted in staff training to enhance teamwork and improve service delivery.
Part Time Crew
Subway
2022.10 - 2023.03
- Achieved successful communication with non-English speakers using basic language skills.
- Handled cash transactions, ensuring accuracy and accountability.
Education
Bachelor of Business Administration - Management
The Hang Seng University of Hong Kong 香港恒生大學
2022.09 - 2026.06
Skills
- Customer service
- Fast-Paced work adaptability
- Multilingual communication
- Peer collaboration
- Collaborative worker
- Interpersonal competence
- Constructive feedback
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate
Affiliations
- Playing video games
- Building Models
- Cat owner of 8
Certification
Completed the Google AI Essentials course
References
References available upon request.
Timeline
Part Time Crew
MOS Burger
2023.07 - Current
Part Time Crew
Subway
2022.10 - 2023.03
Bachelor of Business Administration - Management
The Hang Seng University of Hong Kong 香港恒生大學
2022.09 - 2026.06