Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Ping Chi Ng

Ping Chi Ng

Customer Service Officer
Tai Wai, Shatin,Hong Kong

Summary

Adept at problem-solving and known for exceptional communication skills, I significantly enhanced customer satisfaction and loyalty at Hong Kong Airport Service Limited. My ability to manage high-stress situations and develop strong customer rapport, coupled with expertise in data entry and teamwork, consistently positioned me as a top performer, achieving notable customer service excellence.

Overview

6
6
years of professional experience
2
2
Languages

Work History

客户服務主任

正誠保安有限公司
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Passenger Service Agent

Allways Company Limited
12.2022 - 08.2024
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.

旅客服務大使

怡邦機埸服務有限公司
08.2019 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Hong Kong Airport Service Limited
03.2019 - 05.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Professional Diploma Of Logistics Management -

HKUST
Clear Water Bay
08.2008

Diploma - Japanese

Sunshine Japanese College
Tokyo Japan
12.1992

HKCEE - 中五

育才中學
香港西營盤
07.1986

Skills

Problem-Solving

Interests

Music and reading

Timeline

客户服務主任

正誠保安有限公司
08.2024 - Current

Passenger Service Agent

Allways Company Limited
12.2022 - 08.2024

旅客服務大使

怡邦機埸服務有限公司
08.2019 - 11.2022

Customer Service Representative

Hong Kong Airport Service Limited
03.2019 - 05.2021

Professional Diploma Of Logistics Management -

HKUST

Diploma - Japanese

Sunshine Japanese College

HKCEE - 中五

育才中學

Similar Profiles

CREATE PROFILE
Ping Chi NgCustomer Service Officer