Pik Ling Yuen
Assistant Technical Manager
Flat 1, 15/F, Blk B, Treasure Garden, Tai Po, NT
Summary
With over 15 years of experience in commercial testing laboratories, I am a proven leader in technical management, particularly at SGS HK Limited. I excel in fostering innovative solutions and enhancing team productivity. My expertise in customer support and problem-solving has significantly improved project outcomes. Skilled in team management and technical strategy, I have successfully streamlined operations and promoted employee development.
Overview
17
17
years of professional experience
Work History
Assistant Technical Manager
SGS HK Limited
10.2021 - 07.2024
- Collaborated with cross-functional teams (including CS, technical and operation) to develop innovative solutions for complex technical problems and suggestions.
- Developed customized training programs for new hires, or existing colleagues, increasing employee retention rates and reducing onboarding timeframes.
- Supported team members in resolving technical issues, resulting in improved productivity and reduced employee frustration.
- Assisted upper management in defining long-term technical strategy, aligning departmental objectives with company goals.
- Mentored junior staff members, fostering a collaborative work environment that encouraged growth and professional development.
- Streamlined workflows by identifying areas for process improvement and implementing strategic changes.
Senior Chemist
SGS HK Limited
06.2015 - 07.2021
- Analyzed and interpreted laboratory data.
- Prepared technical reports , mainly Japan's client and EU, FDA's foodgrade testing results, effectively communicating key findings to stakeholders and clients.
- Optimized data management systems for efficient storage and retrieval of experimental results.
- Prepared and reviewed documentation and SOPs.
- Assisted supervisor to handle internal enquiry and collaborated with cross-functional teams (including CS, technical and operation) to develop solutions for complex technical problems and suggestions.
Techical Executive
TUV Rheinland HK Ltd.
07.2014 - 10.2015
- Established clear lines of accountability among team members for project success.
- Mitigated potential risks by proactively addressing potential obstacles before they could impact project timelines.
- Analyzed data trends to identify areas for improvement, developing targeted strategies for growth.
- Provided exceptional customer support, resolving complex technical issues in a timely manner.
- Created a culture of continuous learning within the technical team by organizing regular training sessions focusing on key skills.
Chemist
SGS Hong Kong Limited
06.2009 - 06.2014
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Developed laboratory testing programs and data analysis while adhering to SOPs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technician (Chemical)
SGS Hong Kong Limited
08.2007 - 01.2009
- Conducted evaluations of testing samples using advanced analytical techniques, including Gas Chromatography-Mass Spectrometry (GC-MS), Inductively Coupled Plasma (ICP), and Atomic Absorption Spectroscopy (AAS).
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Bachelor of Science - Analytical Chemistry
University of Plymouth
Drake Circus, Plymouth, Devon, PL4 8AA, UK 04.2001 -
Higher Diploma in Analytical Science & Technology
Hong Kong Institute of Vocational Education
Chai Wan, Hong Kong 04.2001 -
Secondary Education (F.6 - 7)
New Method College
Ho Man Tin, Hong Kong07-2003
Secondary Education (F.1 - 5)
Kit Sam Lam Bing Yim Secondary School
Wang Tau Hom, Hong Kong 05-2001
Skills
Customer Support
Timeline
Assistant Technical Manager
SGS HK Limited
10.2021 - 07.2024
Senior Chemist
SGS HK Limited
06.2015 - 07.2021
Techical Executive
TUV Rheinland HK Ltd.
07.2014 - 10.2015
Chemist
SGS Hong Kong Limited
06.2009 - 06.2014
Technician (Chemical)
SGS Hong Kong Limited
08.2007 - 01.2009
Bachelor of Science - Analytical Chemistry
University of Plymouth
04.2001 -
Higher Diploma in Analytical Science & Technology
Hong Kong Institute of Vocational Education
04.2001 -
Secondary Education (F.6 - 7)
New Method College
Secondary Education (F.1 - 5)
Kit Sam Lam Bing Yim Secondary School
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