Phong Hang Quoc (Lukas)
Technical Specialist
Ho Chi Minh
Summary
Dynamic Technical Director with a proven track record at Beijing KYSTAR Technology Co.,Ltd, excelling in strategy development and client relationship management. Spearheaded technology budgeting initiatives, enhancing customer satisfaction and compliance with regulatory standards. Adept at integrating emerging technologies, fostering innovation while mentoring teams for professional growth.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Technical Director
HD TECHNOLOGY DEVELOPMENT INVESTMENT CO.,LTD
09.2022 - 12.2023
- Collaborated with leadership staff to determine appropriate budgets.
- Oversaw testing of equipment and components to check for defects.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Increased customer satisfaction, addressing technical issues swiftly and effectively.
- Complied with stringent regulatory standards for data handling.
- Evaluated emerging technologies for potential integration into existing systems or future projects.
Technical Specialist
Beijing KYSTAR Technology Co.,Ltd
06.2019 - 07.2021
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Promote products to the market through the device's specialized features
Technical Manager
Russia
09.2018 - 04.2020
- Developed suggestions for technical process improvements to optimize resources.
- Communicated project status, delivering audience messages, and change management with clients.
- Mentored junior staff members, fostering a supportive environment and promoting professional development.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
Education
University of Nha Trang
Nha Trang, Viet Nam 04.2001 -
Skills
Strategy development
Client relationship management
Partner relationship management
IT infrastructure
Software development
Information security
Timeline
Technical Director
HD TECHNOLOGY DEVELOPMENT INVESTMENT CO.,LTD
09.2022 - 12.2023
Technical Specialist
Beijing KYSTAR Technology Co.,Ltd
06.2019 - 07.2021
Technical Manager
Russia
09.2018 - 04.2020
University of Nha Trang
04.2001 -
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