Summary
Overview
Work History
Education
Skills
Date Of Availability
Education And Qualification
Certification
Timeline
Generic

Peter Smith

Delivery Manager
DEF island

Summary

Development specialist with 20+ years of experience in all stages of development project & deployment cycles. Strong background in project and vendor management. A responsible and proactive team member to provide flexible and proactive supports to projects.


Overview

17
17
years of professional experience
4024
4024
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Delivery Manager

HSBC
01.2020 - 03.2021
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Mentored junior team members to develop their skills and advance within the organization.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
  • Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
  • Improved delivery efficiency by optimizing routes and scheduling for the team.
  • Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
  • Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
  • Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
  • Managed risk assessment and mitigation strategies to protect project timelines and deliverables.

Development Specialist

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
11.2013 - 12.2019
  • Work as the team lead and responsible for the delivery of IT projects.
  • Collaborate with business users on requirements collection and analysis to provide solution.
  • Provide consultancy on solution to management, users & other I.T. teams as the subject matter expert.
  • Support system integration testing and user acceptance testing and actively involved in solving problems among systems in an end-to-end perspective.
  • Support user’s training by providing training materials and setup required data / profiles.
  • Provide support on production systems, locate root cause and provide consultancy on production issues.
  • Handle change request from users with appropriate change request procedure.
  • Manage projects and collaborate with various IT teams to ensure the project is delivered on-time and with good quality.
  • Continuously review and streamline daily work processes to increase the efficiency, such as formulating template and procedure for colleagues to follow.
  • Apply test automation to allow continuous integration and frequent health check.
  • Run queries & collect usage statistic to support the planning of management team.
  • Provided guidelines to vendors (TeraData, Hive Group) on the system design & development to achieve smooth release of systems.
  • Monitored vendors to ensure the delivery is on time and with appropriate quality.
  • Lead the team members and supervised the works to ensure the delivery of projects is on time and in budget with appropriate quality.
  • Review the system to ensure it followed the group standard and guidelines.
  • Perform resources estimation for the changes in system.
  • Perform capacity planning for servers and hardware.
  • Perform performance tunings on the system to achieve good user experience.

Senior Development Officer

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
05.2008 - 10.2013
  • Provided guidelines to vendor (Navagate) on the system design & development.
  • Monitored vendors to ensure the delivery is on time and with appropriate quality.
  • Prepared detailed specifications and related project documents.
  • Assigned tasks to team members and supervised the works to ensure the delivery of projects is on time and in budget with appropriate quality.
  • Developed programs and performed unit tests.
  • Supported system integration testing and user acceptance testing to ensure the testing is completed on time.
  • Prepared training materials for users.
  • Provided support on the production systems.
  • Performed usage statistic collection to support the planning of business.
  • Performed performance tunings on the application system.

Development Officer

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
07.2006 - 05.2008
  • Developed programs and performed unit tests to ensure the quality.
  • Provided input for specifications and related project documents.
  • Supported system integration testing and user acceptance testing.
  • Provided input to test plans and testing strategies.
  • Provided support on production systems on 24x7 basis.
  • Rectified production issues to minimize the impact to users and customers.
  • Worked with business users on requirements and queries of the systems.
  • Worked with vendors (Navagate) and provided support to vendors to ensure the delivery of vendors is on time and with appropriate quality.

System Analyst Programmer

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
07.2004 - 07.2006
  • Involved in the development / enhancement of systems.
  • Developed programs and performed unit tests to ensure the quality.
  • Provided input for specifications and related project documents.
  • Supported system integration testing and user acceptance testing.
  • Provided input to test plans and testing strategies.

Education

B.Eng. - Systems Engineering and Engineering Management

The Chinese University of Hong Kong

Professional Scrum Master level I (PSM I) -

Skills

  • Java

  • J2EE

  • Spring Boot

  • Spring

  • React

  • NodeJS

  • C

  • C

  • NET

  • WebSphere Application Server

  • IBM MQ

  • Oracle PL/SQL

  • MySQL

  • Javascript

  • JSON

  • Hibernate

  • Ajax

  • WSDL

  • HTML

  • XML

  • XSLT

  • Agile methodology

  • Risk Based Project Management

  • Excel VBA

  • Performance optimization

  • Scalability optimization

  • SQL

  • Automated testing

  • Monitoring

  • Jenkins

  • Selenium

  • Cucumber

  • Shell scripting

  • Linux

  • Database design

  • Database management

Incident management

Application support

Cost estimation

Scrum master

DevOps practices

Continuous integration

Defect management

Release management

Cross-functional coordination

Continuous improvement

Date Of Availability

To be discussed with current department

Education And Qualification

  • 03/01/04, The Chinese University of Hong Kong, Hong Kong, B.Eng. (Systems Engineering and Engineering Management), Honour - 2nd class upper division
  • 01/01/19, Professional Scrum Master level I (PSM I)

Certification

PSM 1

Timeline

Delivery Manager

HSBC
01.2020 - 03.2021

PSM 1

03-2018

Development Specialist

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
11.2013 - 12.2019

Senior Development Officer

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
05.2008 - 10.2013

Development Officer

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
07.2006 - 05.2008

System Analyst Programmer

The Hong Kong and Shanghai Banking Corporation Limited (HSBC)
07.2004 - 07.2006

B.Eng. - Systems Engineering and Engineering Management

The Chinese University of Hong Kong

Professional Scrum Master level I (PSM I) -

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Peter SmithDelivery Manager