Summary
Overview
Work History
Education
Skills
Timeline
Generic

PIK YEE PERCY LAU

Retail Performance & Operations
Hong Kong

Summary

Experienced with operational management in streamlining operations and enhancing productivity. Demonstrated expertise in project management, communication skills and strategic planning to achieve organizational goals.

Overview

10
10
years of professional experience
3
3
Languages

Work History

APAC Senior Retail Perf & Operations Executive

Christian Dior Couture
Causeway Bay
06.2021 - Current
  • Supported daily operations activities, ensuring smooth functioning across all departments while ensuring compliance with all relevant regulations and company policies for 13 markets in APAC
  • Streamlined operations by implementing efficient processes and procedures, increasing overall productivity
  • Led operational projects such as new POS, after-sales system and new stock take solution to increase overall productivity and enhance customer experience
  • Managed all APAC store orders (including packaging, store supplies) ensuing timely shipment and adequate stock levels
  • Assisted in implementing a global SAP project for APAC
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Used data-driven decision-making techniques and regular market visits to identify areas of improvement within operations processes
  • Implemented strategic initiatives that resulted in significant improvements in operational performance

Boutique Trainer

Christian Dior Couture
Causeway Bay
01.2019 - 06.2021
  • Provided one-on-one mentoring by field coach individuals on best practices, providing constructive feedback to reach their full potential within the organization
  • Organized regular inductions, collection trainings and product expertise trainings to provide full support from new joiners to category experts
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences to HK MO PH and VN markets
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks

Senior Sales Associate

Christian Dior Couture
Tsim Sha Tsui
09.2015 - 12.2018
  • Delivered exceptional customer service by listening client requests, selling recommendation, addressing inquiries, resolving issues, and fostering long-term relationships with clients
  • Trained junior sales associates as their mentors on best practices in selling techniques, product knowledge, and relationship building
  • As the category team leader analyzing sales performance data to identify areas of opportunity and develop targeted strategies for improvement
  • Prepared invoices for monthly expenses (e.g., alterations, dry cleaning, stock repair)
  • Supported to prepare and perform monthly and annual stock take and investigating stock discrepancies

Education

Graduate Diploma - Business-Professional Accounting

Queensland University of Technology
Brisbane, Australia
04.2001 -

BBA - Business- Marketing

Queensland University of Technology
Brisbane, Australia
04.2001 -

Skills

Operational efficiency management

Process improvements

Strategic planning and execution

Strong communication and interpersonal skills

Timeline

APAC Senior Retail Perf & Operations Executive

Christian Dior Couture
06.2021 - Current

Boutique Trainer

Christian Dior Couture
01.2019 - 06.2021

Senior Sales Associate

Christian Dior Couture
09.2015 - 12.2018

Graduate Diploma - Business-Professional Accounting

Queensland University of Technology
04.2001 -

BBA - Business- Marketing

Queensland University of Technology
04.2001 -

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