Peggy Wan Kei Wong
Hong Kong
Summary
Over 15 years of experience in Markets Operations, proficiencies in control, process review and streamlining as well as Client interaction experience. Excellent reputation for resolving problems and improving customer satisfaction. Success coordinating and monitoring operations across various teams. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.Willingness to take on added responsibilities to meet team goals. Organized and dependable at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Associate Director, Client Servicing,
HSBC MSS Markets Operations
Hong Kong
04.2020 - Current
- Leading the Client Servicing team to formalize the Operating models support on different business initiatives across APAC sites.
- Setting up and driving the Client Efficiency and Post Trade Benchmark review to improve operational efficiency across APAC sites.
- Review and streamline the existing daily processing to create more capacity for the team.
- Supporting GMCS Sales to formalize optimized settlement processes and control to increase revenue.
- Setting up the Robotics solution to strengthen the control as per regulatory requirement.
Education
Bachelor of Arts - Entrepreneurship And Business
University of Huddersfield
United Kingdom 03.2007
Skills
- Scheduling and Coordinating
- Process Improvement
- Critical Thinking
- Managing Operations and Efficiency
Timeline
Associate Director, Client Servicing,
HSBC MSS Markets Operations
04.2020 - Current
Bachelor of Arts - Entrepreneurship And Business
University of Huddersfield
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