CARRIE CHEUNG
Sham Shui Po
Summary
Detail-oriented professional experienced in executive calendar management, confidential correspondence, and document handling. Specialises in meeting coordination, travel arrangements, and project support while managing budget administration and expense reporting. Strengthens stakeholder and vendor relations, leveraging fluency in English, Cantonese, and Mandarin, along with advanced negotiation skills and proficiency in Microsoft Office Suite.
Overview
3
3
Languages
26
26
years of professional experience
Work history
GENERAL MANAGER
Café Le Majestik
Scarborough, Toronto
2022.06 - 2026.09
- Prepare weekly financial summaries, operational reports, and budget forecasts for executive review and decision-making.
- Managed confidential correspondence, contracts, and sensitive business negotiations with discretion to safeguard company interests.
- Oversee administrative functions including expense management, procurement approvals, and inventory control.
- Manage the owner’s calendar and coordinate meetings with vendors, corporate stakeholders, and regulatory agencies.
- Facilitated communication between owner and front-of-house/back-of-house teams to ensure seamless daily operations and enhance service delivery.
- Acted as primary point of contact for owner, screening and prioritising communications, appointments, and matters for executive attention to streamline decision-making.
GENERAL MANAGER
Imagoh Foods Ltd.
Scarborough, Toronto
2020.06 - 2022.07
- Aligned plant operations with organisation’s strategic business objectives through direct reporting to corporate leadership.
- Compiled and presented key performance indicators, budget reports, and cost-control analyses to corporate executives.
- Facilitated executive-level communications with customers, suppliers, and regulatory agencies, representing senior management effectively.
- Managed human resources functions, including hiring, performance reviews, and addressing sensitive employee relations matters.
- Coordinated capital expenditure approvals and maintained confidential financial records.
CENTRAL KITCHEN MANAGER
T&T Supermarket
Scarborough, Toronto
2019.11 - 2020.05
- Ensured compliance with food safety regulations and maintained comprehensive audit documentation for senior management to support operational integrity.
- Managed daily administrative operations, optimising inventory ordering and negotiating with suppliers to enhance cost forecasting accuracy.
- Streamlined operational workflows, preparing efficiency reports that provided insights for executive review and decision-making.
GENERAL MANAGER
Xinrun Wealth Investment Management Co., Ltd.
Beijing, China
2015.03 - 2019.06
- Coordinated daily operations across departments, liaising between management and external parties to ensure alignment.
- Developed management protocols and operational procedures, enhancing performance assessment systems.
- Supported company leadership with research reports and data analysis to inform major decisions.
- Maintained confidential company records and managed sensitive internal communications.
OPERATION DIRECTOR
Beijing Hongmingji Catering Management Co., Ltd.
Beijing, China
2013.10 - 2014.10
- Compiled operational analysis and forecast reports to support strategic decision-making for the General Manager.
- Reviewed departmental reports, identified issues, and prepared executive summaries with actionable recommendations.
- Supervised daily operations and standardised work procedures across departments to enhance consistency.
REGIONAL MANAGER
Mandarin Restaurant Management Co., Ltd.
Kowloon, Hong Kong
2013.07 - 2013.09
- Coordinated regional operations, liaising between branch management and headquarters to align objectives and streamline communication.
- Prepared operational reports and performance evaluations, providing insights to senior leadership for strategic decision-making.
- Cultivated a culture of continuous learning within the team, encouraging professional development.
- Led process optimisation initiatives to improve workflow efficiency.
- Enhanced team's performance with regular coaching and feedback.
SALES MANAGER
Great China Industrial Ltd.
Hong Kong
2007.10 - 2013.06
- Led team of 8, fostering long-term relationships with 60+ U.S. and European clients to drive client satisfaction and retention.
- Developed sales plans and coordinated production schedules, delivering comprehensive client proposals and reports to support client needs.
- Negotiated supplier contracts, securing optimal pricing and ensuring timely delivery to meet client expectations.
General Manager (Shanghai)
AR&W (China) Holdings Co., Ltd.
Shanghai, China
2002.07 - 2007.08
- Managed a team of 180+ employees across 4 restaurants; developed training programmes and monitored team progress.
- Cultivated relationships with government regulators to ensure compliance with national policies.
- Conducted market research and competitive analysis to inform pricing strategies for executive leadership.
- Coordinated marketing campaigns, media promotions, and corporate events to enhance brand visibility.
- AR&W (CHINA) HOLDINGS CO., LTD. — Various Management Roles
Project Manager (Hong Kong HQ)
AR&W (China) Holdings Co., Ltd.
2001.08 - 2002.07
- Coordinated new restaurant openings, managing construction, negotiating vendor contracts, and procuring equipment to meet budgetary constraints.
- AR&W (CHINA) HOLDINGS CO., LTD. — Various Management Roles
- Fostered a positive work environment, enhanced team productivity substantially.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Promoted team collaboration for more innovative solutions in projects.
GENERAL MANAGER ASSISTANT
AR&W (China) Holdings Co., Ltd.
Beijing, China
2000.11 - 2001.08
- Managed daily communications for General Manager, facilitating efficient handling of incoming requests and appointments.
- Coordinated resolution of operational issues between GM and departments, ensuring timely and discreet communication.
- Compiled financial statements, budget proposals, and competitor pricing analyses for executive review.
- Hosted and coordinated daily inter-departmental meetings; prepared agendas, distributed materials, and tracked follow-up action items.
- Negotiated with suppliers, overseeing procurement documentation to maintain compliance with approved budgets.
- AR&W (CHINA) HOLDINGS CO., LTD. — Various Management Roles
Education
Ontario Secondary School Diploma -
Markham District High School
Skills
- Budget Administration & Expense Reporting
- Financial reporting
- Budget administration
- Strategic planning
- Meeting coordination
- Calendar management
- Document handling
- Event coordination
- Stakeholder relations
- Team leadership
- Office suite proficiency
- Discretion, Professionalism & Diplomacy
LANGUAGES
Chinese (Mandarin)
Native language
English | Cantonese | Mandarin — All Fluent
Upper intermediate
B2
Timeline
GENERAL MANAGER
Café Le Majestik
2022.06 - 2026.09
GENERAL MANAGER
Imagoh Foods Ltd.
2020.06 - 2022.07
CENTRAL KITCHEN MANAGER
T&T Supermarket
2019.11 - 2020.05
GENERAL MANAGER
Xinrun Wealth Investment Management Co., Ltd.
2015.03 - 2019.06
OPERATION DIRECTOR
Beijing Hongmingji Catering Management Co., Ltd.
2013.10 - 2014.10
REGIONAL MANAGER
Mandarin Restaurant Management Co., Ltd.
2013.07 - 2013.09
SALES MANAGER
Great China Industrial Ltd.
2007.10 - 2013.06
General Manager (Shanghai)
AR&W (China) Holdings Co., Ltd.
2002.07 - 2007.08
Project Manager (Hong Kong HQ)
AR&W (China) Holdings Co., Ltd.
2001.08 - 2002.07
GENERAL MANAGER ASSISTANT
AR&W (China) Holdings Co., Ltd.
2000.11 - 2001.08
Ontario Secondary School Diploma -
Markham District High School