Pavan Challa

• Leading and conducting in depth analysis of business performance versus business goals.
• Suggesting & Implemented technical solutions for 60 e-commerce sitecore customers and on boarding new customers
• Installing, configuring, Managing Monitoring Tools New Relic, App-Dynamics, Datadog to Monitor Application performance, functionality and Infrastructure
• Configured, installed and tuned application performance management tools for monitoring performance and availability.
• Good exposure to agile development methodology in designing and implementing Continuous Integration and Delivery (CI/CD) methodology.
• Collaborated with development support teams to set up a continuous delivery environment.
• Installing, configuring, and administering Jenkins Continuous Integration tool on Windows & Linux machines along with adding/updating plugins such as GIT, and Maven
• Working with internal stakeholders and customers for regular version upgrades and other bug fixes
• Analyze data using NRQL queries and fetch and analyze large data using SQL
• Demonstrating new product features and functionalities to clients and mentor internal team members.
• Providing end to end support and solutions on application performance monitoring tools.
• Created repositories according to the structure required with branches and tags.
• Build the CI/CD Pipeline with Powershell and python.
• Responding to alerts and providing 24/7 support to clients and address and resolve availability and application performance issues.
• Experience in Storage Explorer, Application Gateway, Traffic Manager, Load Balancer
• End-to-end execution and implementation of New Relic solutions on complex customer environments - On-Prem/Cloud/Hybrid Cloud

Proactively ensured the highest levels of systems and infrastructure availability.

· Involved in preparing project plan & monitor project milestones health on a consistent basis

· Managed and Implemented Application Performance Monitoring (APM), synthetic monitoring, infrastructure monitoring and real user monitoring (RUM), using tools like AppDynamics, catchpoint,ELK, NewRelic, DataDog, Logicmonitor, Solarwinds and other similar tools.

· Web (IIS) servers Administration and Implementation, Websites hosting and configurations as per requirement

· Load balanced web application and web services deployment and administration in windows 2k8 and 2k12 environments.

· Written and maintained custom scripts to increase system efficiency and lower the human intervention time on any tasks.

· Installed, configured,tested and maintained operating systems, application software and system management tools.

· Worked on ithe ncidents and change request execution on time.

· Experienced in performing week-end change activities like upgrade/reboot/application changes.

· Hosting /Administration/troubleshooting web applications and maintaining UpTime, Disk Usage and ensure high availability.

· Creating, deploying, renewing and Import & export of the SSL certificates.

· IIS Troubleshooting and analyzing application issues using tools like DebugDiag, AppDynamics, Extrahop, Catchpoint, Log parser and process monitor.

· Have worekd on 24x7 on-call support on a rotating basis with Excellent Support on Production, Staging, testing and DR server's with troubleshooting exposure.

· Good experience in working with Infrastructure teams (Server management, Network, firewall, DNS, Load-Balancer, DBA etc) support

· Flexibility and Adaptability in regards with new technologies.

· Experienced working with large scale IT projects related to design, deployment and configuration.

• Working with IT Server Management and other groups and make sure that all events, security incidents and problems are resolved as per the SLA.
• Worked on Enterprise level setup VMWare vSphere 5.x/6.x & vCenter, VMware Horizon, vRealize, Image & Snapshot Management Technologies.
• Involved in new hardware rollouts, Refresh plans, migrating to new ESXi Hosts, New VCenter.
• Administering VMware infrastructure and responsible for looking after the load balancing among the virtualization servers and look after the health status of virtual machines.
• Responsible & Manages security patching of over 5000+ servers across the corporate through WSUS, Dell KBOX.
• Responsible for handling backups and storage space management using Symantec Backup Exec & Commvault.
• Install & Configure SQl Data Base. Configured SQL Failover Clusters.
• Involved in Migrating Physical servers to Virtual infra Which improved the performance and minimized the Risk and cost effective.
• Effective team player with strong technical background and good problem-solving skills and having the ability to meet deadlines, work under pressure and quickly master new technologies and skills.