PAUL JOHN VIRTUCIO
Helpdesk Technician I
Brgy. Laurel, Sitio Kanluran,Batangas
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Knowledgeable IT team member with background setting up, maintaining and repairing user stations. Works well independently on diverse support projects and kept impeccable records. Expert troubleshooter and critical thinker with great problem-solving abilities. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
13
13
Certifications
Work History
Help Desk Technician
Stefanini
7 2023 - Current
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Provide professional end-user support via telephone, email, or web.
- Provide restorative or maintenance actions to resolve end-user problems
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications and software.
- Responds to end-user problems based on standard procedures
- Used support tickets to track and speed up incidents.
Education
Bachelor of Science - Computer Engineering
UNIVERSITY OF BATANGAS
Hilltop Rd, Batangas, 4200 Batangas 04.2001 - 2022.01
INFORMATION AND TECHONOLOGY -
IT IS ENRICO FERMI
Via Trionfale 8737 - 00135 Roma (RM) 04.2001 - 2016.01
High School Diploma -
Sta. Teresa College
Bauan, Batangas 04.2001 -
Primary
OUR LADY OF ROSARY SCHOOL
Bauan, Batangas 04.2001 - 2007.01
Skills
Network troubleshooting
Basic Programming (Java, JavaScript, C, Visual Basic, Php, HTML, Python)
Microsoft Office (MS Word, Excel, Powerpoint)
CAD Drawing (AutoCAD, SketchUp)
Excellent written and verbal communication skills
Highly organized and efficient
Ability to work independently and as part of a team
Application installation
Active Directory
Software update installation
Languages
Filipino/Tagalog
Proficient
C2
English
Advanced
C1
Italian
Upper intermediate
B2
Certification
S15 – Sophos Central Endpoint and Server v3.0 – Technician, Experts Academy, Philippines
Timeline
S15 – Sophos Central Endpoint and Server v3.0 – Technician, Experts Academy, Philippines
03-2022
ET15 – Sophos Central Endpoint and Server v3.0 – Engineer, Experts Academy, Philippines
03-2022
ET01 – Sophos Central Overview – Engineer, Experts Academy, Philippines
02-2022
NSE 2 Network Security Associate, Experts Academy, Philippines
02-2022
NSE 1 Network Security Associate, Experts Academy, Philippines
02-2022
Basic Occupational Safety and Health (SO2), JGDC Occupational Safety and Health Consultancy
10-2021
CCNAv7: Enterprise Networking, Security, and Automation, University of Batangas, Philippines
08-2021
CCNAv7: Switching, Routing, and Wireless Essentials, University of Batangas, Philippines
06-2021
SENSORS AND TRANSDUCER: A WEBINAR, University of Batangas – Junior Institute of Electronics and Communication Engineering of the Philippines
04-2021
Computer Engineering Career Options, University of Batangas – Junior Institute of Electronics and Communication Engineering of the Philippines
03-2021
CCNAv7: Introduction to Networks, University of Batangas, Philippines
01-2021
Progettazione e Design Industriale CAD Bidimensionale e Tridimensionale (AutoCAD), PRAGMA S.T.A s.r.l
03-2017
Europass certificate supplement “Specialization - Informatics”, IT IS Enrico Fermi – Rome, Italy
06-2016
Bachelor of Science - Computer Engineering
UNIVERSITY OF BATANGAS
04.2001 - 2022.01
INFORMATION AND TECHONOLOGY -
IT IS ENRICO FERMI
04.2001 - 2016.01
High School Diploma -
Sta. Teresa College
04.2001 -
Primary
OUR LADY OF ROSARY SCHOOL
04.2001 - 2007.01
Help Desk Technician
Stefanini
7 2023 - Current
Similar Profiles
Oliver R. MunozOliver R. Munoz
Desktop Support Analyst at StefaniniDesktop Support Analyst at Stefanini
Travis SmithTravis Smith
HELPDESK TECH 1 at StefaniniHELPDESK TECH 1 at Stefanini
Anoop Pratap SinghAnoop Pratap Singh
Sr. Consultant (Digital Workplace) at StefaniniSr. Consultant (Digital Workplace) at Stefanini