Microsoft Office (Word, Excel, PowerPoint, Visio), Alteryx, SQL, UiPath, Accutrac, DocuSign
PAULINE YUNG
Summary
Performance-driven professional with over 20 years of experience in the financial and insurance industries. Skilled in aligning systems with business requirements, policies, and regulatory standards. Passionate about utilizing excellent organization and communication skills to effectively manage and lead teams. Results-oriented individual experienced in interfacing and consulting on business processes to drive successful outcomes based on sound overall business judgment. Detail-oriented with exceptional communication and project management abilities. Proven track record of effectively handling multiple tasks in fast-paced environments. Recognized for a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
2025
2025
years of post-secondary education
1
1
Language
Work History
Vice President, APAC Operations
JPMorgan Funds (Asia) Limited
11.2017 - Current
- Oversight third party vendors which provide services to Transfer Agency
- Enhance operating model to minimize the risk and create control and governance to third party vendors
- Build strong risk and controls focused operations and work closely with Business Partners and Risk/Controls Managers to drive/implement effective and sustainable controls program to pro-actively manage risks to the business
- Liaise with legal, compliance, risk, control and audit teams to resolve issues and develop process and control for enhancing operation model
- Maintain and periodically review standard operating procedures to ensure relevant action plans are in place
- Review incident control report from vendors which include root cause, preventative actions and ensure proper implementation of action plans
- Foster a strong culture of continuous improvement and proactively seek out ongoing opportunities for improvement including technology solutions and improving vendor performance
- Build automated solution for governance model to reduce the manual work
- Lead and coordinate Control Walkthrough, Due Diligence, Audit and Regulatory related activities
- Develop and maintain effective relationships with service providers to ensure problems are resolved and new business requirements are planned and executed effectively
- Ensure functional compliance with regulatory obligations and internal policy
Manager, Client Service and Solutions
RBC Investor & Treasury Services
09.2014 - 08.2017
- Manage fund transition projects including design/ implement roadmap, review legal agreements, operational memorandums prospectuses, and KYC/AML documentation
- Manage regulatory change and system enhancement projects for global clients on transfer agent, fund accounting, trustee, custodian and pension business
- Supervise outsourcing teams to resolve day to day non-functional issues and manage persistent functional issues
- Liaise with application owners and service providers to resolve system issues
- Lead regular operational client meetings to ensure client satisfaction
- Develop and sustain relationships with clients; ensure strong and expand scope of connectivity
- Liaise with Legal, Compliance and Finance department to resolve issues
- Lead timely resolution for cross-operational unit issues
Associate Business Analyst
Brown Brothers Harriman
01.2012 - 05.2014
- Lead and coordinate Migration, Operational and Automation projects
- Supervise and control over services outsourced providers and vendors
- Liaise and coordinate with Risk and Control team regularly
- Support business units primarily for Asian offices as well as European offices on all operational and system issues
- Develop TA products including gap analysis, business requirements definition/ documentation and testing
- Supervise and train Global Production Support team and HK TA team
- Ensure consistency with service provided globally
- Review and modify procedures regularly
- Provide Global reporting support for Investment Operations
- Manage resources in Asia as well as Europe, Poland and US
Assistant Manager
Citicorp International Limited
07.2011 - 12.2011
- Ensure smooth operation migration from Man Investments
- Conduct and coordinate due diligence
- Provide fund dealing and system training to new colleagues
- Supervise employees and support employee growth and development
- Liaise with Regional Offices and Citibank, Dublin to ensure all operation process meet regulatory and company standard
Client Services
Man Investments (Hong Kong) Ltd
08.2006 - 07.2011
- Manage Client on Board account for institutional and private clients
- Liaise and process trades for Asian intermediaries
- Provide professional investor services to intermediaries and investors
- Educate clients on operating procedures and provide website trainings
- Prepare and consolidate monthly reports for Regional Sales Managers
Policy Owner Services
MassMutual Asia Limited
07.2004 - 08.2006
Administration
Manulife Provident Funds Trust Company Limited
04.2001 - 07.2004
Loan Services
HSBC Bank Canada
10.2000 - 01.2001
Education
Chartered Alternative Investment Analyst (CAIA) -
CAIA Association
Mandatory Provident Fund Schemes Examination - undefined
VTC
Fellow - undefined
Life Management Institute
Associate - undefined
Customer Service
Honor Bachelor of Science - Mathematics, Economics, Statistics
University of Toronto
Skills
Team leadership
Awards
The Hong Kong Award for Young People, 2000, Gold Medal
Software
Timeline
Vice President, APAC Operations
JPMorgan Funds (Asia) Limited
11.2017 - Current
Manager, Client Service and Solutions
RBC Investor & Treasury Services
09.2014 - 08.2017
Associate Business Analyst
Brown Brothers Harriman
01.2012 - 05.2014
Assistant Manager
Citicorp International Limited
07.2011 - 12.2011
Client Services
Man Investments (Hong Kong) Ltd
08.2006 - 07.2011
Policy Owner Services
MassMutual Asia Limited
07.2004 - 08.2006
Administration
Manulife Provident Funds Trust Company Limited
04.2001 - 07.2004
Loan Services
HSBC Bank Canada
10.2000 - 01.2001
Mandatory Provident Fund Schemes Examination - undefined
VTC
Fellow - undefined
Life Management Institute
Associate - undefined
Customer Service
Honor Bachelor of Science - Mathematics, Economics, Statistics
University of Toronto
Chartered Alternative Investment Analyst (CAIA) -
CAIA Association
Similar Profiles
Ashebir AsratAshebir Asrat
IT officer at LIMITEDIT officer at LIMITED
Sebastian ParadaSebastian Parada
Bartender at AsiaBartender at Asia
Arthur LobetArthur Lobet
Trip Around at AsiaTrip Around at Asia
Neeta NayakNeeta Nayak
Assistant Vice President, UAT - Markets Pre-Trade APAC at Barclays Global Technology Centre IndiaAssistant Vice President, UAT - Markets Pre-Trade APAC at Barclays Global Technology Centre India
Naveen PradeepNaveen Pradeep
Vice President (Insider Threat APAC Lead) at Morgan StanleyVice President (Insider Threat APAC Lead) at Morgan Stanley