Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Languages
Timeline
Generic

Peihua(Patrick) wang

LanZhou

Summary

Dynamic Client Success Manager offering 4 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.

Overview

5
5
years of professional experience

Work History

Client Success Manager

Airnow Media
Lanzhou
02.2021 - 10.2022
  • Planned, articulated and executed client development strategies.
  • Reviewed products and user documentation to assess compliance with client success processes.
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
  • Tailored customer relationships by determining expected needs and finding correct solutions.
  • Worked closely with technical and engineering departments to create product which aligned with needs of $6,000 annual revenue client.

Client Success Manager

Jinglemobi Technology Company Inc
Toronto, Ontario
01.2018 - 01.2021
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Successfully onboarded 120 new clients

Accounting Intern

IMPART
Saint John, NewBrunswick
07.2017 - 12.2017
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
  • Quickly and accurately processed payments, credits and other transactions using company software applications.
  • Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.

Education

Master's of business administration -

University of New Brunswick
Saint John, NB
10.2017

Bachelor of Economics -

Dianchi College of Yunnan University
Kunming, Yunnan, China
08.2013

Skills

  • Renewal Opportunities
  • Renewing Accounts
  • Professional Relationships
  • Client Needs Assessment
  • Advertising Campaigns

Additional Information

  • ACHIEVEMENTS , Merit Award GMAT score 650, awarded $4,000 CAD LEADERSHIP PROJECT Shopify drop-shipping project (07/2019 - 11/2020) Build a Shopify website with latest product oriented FAQ section. Facebook ad campaign optimization and solid client service. Highlights: 3,000 clicks/day, 0.3% purchase rate. CERTIFICATES Google Analytics for Beginners (11/2020 - 11/2023) Learned the basics of analyzing website's statistics by Google Analytics
  • Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks

Languages

Chinese (Mandarin)
Native language
English
Advanced
C1

Timeline

Client Success Manager

Airnow Media
02.2021 - 10.2022

Client Success Manager

Jinglemobi Technology Company Inc
01.2018 - 01.2021

Accounting Intern

IMPART
07.2017 - 12.2017

Master's of business administration -

University of New Brunswick

Bachelor of Economics -

Dianchi College of Yunnan University

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Peihua(Patrick) wang