PATRICK LIU
Horsham,UK
Summary
- Energy Specialist with 20+ years of experience in the organizational re-structuring, supply chain optimization, finance and credit control, trading assurance, regional risk management, business operations and customer service.
- Seasoned executive in serving EVP/VP level as well as managing local and overseas teams. Specialized in project management and system implementation
Overview
3
3
Languages
1
1
Certification
30
30
years of professional experience
Work History
Business Support Senior Manager
DSG Energy Ltd/IP&E GBA Ltd
Hong Kong , SAR, China
07.2016 - Current
- Implemented new CRM systems for 10,000+ customers with 7 external operators.
- Coordinated 80+ internal users during CRM rollout and new procedure updates.
- Steered the transformation through UAT testing, staff training, and cutover planning sessions.
- Transform the customer service call centre into an award-winning centre of excellence by streamlining operations and driving staff training on customer service.
- Developed retail business model to drive new business performance
Project Management Officer
Shell Oil
Virtual , Virtual
03.2015 - 06.2016
- Contributed to global re-organisation project to migrate the commercial Fuels & Supply Credit organisation from Downstream to trading.
- Coordinated with 13 workstreams, onshore staff and offshore shared service centre.
- Ran steering committee, reporting to Senior Vice President on progress.
- Stakeholder management, user engagement, training and communication among changing landscapes (both external & internal)
- Achieved before project deadline and completed with tremendous success.
Governance, Risk & Assurance Officer
Shell Oil
Virtual, Virtual
10.2009 - 02.2015
- Contributed to global project of merging Supply & Distribution into Shell Trading organisation.
- Contributed to the forming of Nasdaq listed Shell Midstream Partner by separating US Pipeline from Shell.
- Leading the business assurance process and advising EVP/VP on corporate governance, risk and exposure management.
- Regional Refinery Lead to provide latest refinery diet monitor embargo countries crude intake.
- Downstream lead for assurance planning and Joint Venture risk management.
Supply & Distribution Finance Manager
Shell Oil
Hong Kong, SAR, China
03.2006 - 09.2009
- Finance lead of 2 staff to drive unit cost down by 5% by supply chain optimisation and depot structural cost re-structuring.
- Managed Capex and advised on business control.
- Represented Shell in local oil spill prevention organisation
- Migrated local finance team to offshore Malaysia shared service team
Country Credit Manager
Shell Oil
Hong Kong , SAR, China
10.2002 - 02.2006
- Led local & offshore team to manage credit portfolio of 400K+ customers
- Achieved US$3.8M bad debt recovery
- Rolled out new credit policy and implemented new process to control credit risk
Account - Credit
RS Components Ltd
Hong Kong , SAR, China
01.1999 - 09.2002
- Leading the team to support credit management in HK, Taiwan & China
- Manage a credit portfolio of 10K customers (SME/MNC).
Assistant - Field Credit
Mobil Oil Ltd
Hong Kong , SAR, China
06.1997 - 12.1998
- Prepared key Credit MI for Management review
- Contributed to credit control, evaluation, analysis & collection for HK & China regions.
- Coordinated with lawyers for collection management.
Assistant Accountant
Dun & Bradstreet Ltd
Hong Kong , SAR, China
08.1996 - 05.1997
- Prepared MI, intercompany reconciliation for HK, Shanghai, Taiwan & Korea.
- Financial analysis for management review
- Due diligence support for JV clients in China
Education
Master of Business Administration -
Business School | Oxford Brookes University
07.2005
Bachelor of Business Administration - Finance (Major)
Business School | HKUST
07.1995
AI Programme - Computer Science
Saïd Business School | The University of Oxford
06.2020
Skills
- Team Leadership
- Project/Risk Management
- Local/Overseas/Virtual Teamwork
- Business Transformation/Organisation re-structuring
- Customer Service
- Operation Excellence
- New Business development
Certification
- Fellowship (ICAEW)
- Fellowship graduate (ACCA)
- Graduate, ex-authorized supervisor (HKICPA)
Languages
English
Proficient
C2
Mandarin
Intermediate
B1
German
Elementary
A2
Websites, Portfolios and Profiles
https://www.linkedin.com/in/patrick-liu-257ba160/
References
+852 9094 9631, Samsonlam88@yahoo.com.hk, Samson Lam Ex-COO, IP&E GBA
Hobbies and interests
- Football
- Cycling & Hiking
Timeline
Business Support Senior Manager
DSG Energy Ltd/IP&E GBA Ltd
07.2016 - Current
Project Management Officer
Shell Oil
03.2015 - 06.2016
Governance, Risk & Assurance Officer
Shell Oil
10.2009 - 02.2015
Supply & Distribution Finance Manager
Shell Oil
03.2006 - 09.2009
Country Credit Manager
Shell Oil
10.2002 - 02.2006
Account - Credit
RS Components Ltd
01.1999 - 09.2002
Assistant - Field Credit
Mobil Oil Ltd
06.1997 - 12.1998
Assistant Accountant
Dun & Bradstreet Ltd
08.1996 - 05.1997
Master of Business Administration -
Business School | Oxford Brookes University
Bachelor of Business Administration - Finance (Major)
Business School | HKUST
AI Programme - Computer Science
Saïd Business School | The University of Oxford