PARAS KHATRI
KWAI CHUNG NT
Summary
Dynamic, customer-focused professional with over three years of experience in delivering exceptional client experiences and driving customer satisfaction. Demonstrated ability to resolve complex issues, foster strong relationships, and transform challenges into loyalty through effective communication and problem-solving skills. Recently completed the Technical Support Fundamentals course, enhancing troubleshooting capabilities and reinforcing a service-oriented mindset. Recognized for balancing efficiency with empathy and thriving in fast-paced environments. Committed to leveraging these strengths in a Customer Care Advisor role while consistently achieving high client satisfaction ratings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operation Manager
Ashoka Hotel
07.2023 - 09.2024
- Operational & Financial Expertise
- Proficient in EZZE PMS software for end-to-end hotel operations.
- Managed bookings, optimized occupancy rates, and streamlined workflows, reducing operational bottlenecks.
- Monitored revenue streams and analyzed booking trends to maximize profitability through dynamic pricing strategies.
- Executed precise cash collection procedures, ensuring 100% accuracy in financial transactions and audits.
- Developed expertise in financial management, including accounts reconciliation and budget tracking.
- Customer-Centric Problem Solving
- Resolved customer complaints promptly, maintaining a 95% satisfaction rate (if applicable) through empathetic communication.
- Enhanced upselling opportunities by aligning room allocations with guest preferences and seasonal demands.
Sr. Representative Operations
Concentrix
08.2022 - 07.2023
- Client Engagement & Relationship Building
- Addressed client inquiries with tailored solutions, achieving a 95% resolution rate (if applicable) and fostering long-term trust through proactive communication.
- Built rapport by aligning responses with client needs, enhancing retention, and satisfaction.
- Conflict Resolution & Persuasive Negotiation
- Overcome objections by reframing product benefits to address client concerns, increasing conversion rates by 20% (example metric).
- Sharpened critical thinking by analyzing client hesitations and delivering data-driven counterpoints to close deals.
- Sales Growth & Needs-Based Selling
- Boosted upsell opportunities by 15% (if applicable) through persuasive articulation of product value aligned with client pain points.
- Mastered consultative selling techniques to identify unseen needs and position solutions strategically.
Process Advisor
Barclays Global Service Centre Private Limited
05.2019 - 09.2020
- Workflow Management & Efficiency
- Orchestrated daily prioritization of high-volume customer queries in fast-paced environments, mastering strategic time management and adapting to shifting deadlines.
- Balanced competing demands by aligning team resources with business goals, improving service delivery and client satisfaction.
- Complaint Analysis & Process Improvement
- Transformed customer complaints into opportunities for growth by identifying root cause analysis and meticulous data extraction, driving continuous improvement.
- Strengthened problem-solving frameworks by incorporating client feedback, enabling proactive adjustments to service protocols.
Education
Bachelor of Computer Application -
Subharti University
Meerut, India06.2021
Skills
- Customer Relationship Management (CRM)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Technical Troubleshooting & Remote Support
- Time Management & Multitasking
- No-Code Web Development (Vercel, Replit)
- Conflict Resolution & Active Listening
- Process Documentation & Reporting
- Basic Data Analysis (Excel)
- Workflow Automation
Certification
- AI Essentials, Google - 1 months at 1 hours
LANGUAGES
English | Intermediate
Hindi | Native
Punjabi | Native
Timeline
Operation Manager
Ashoka Hotel
07.2023 - 09.2024
Sr. Representative Operations
Concentrix
08.2022 - 07.2023
Process Advisor
Barclays Global Service Centre Private Limited
05.2019 - 09.2020
Bachelor of Computer Application -
Subharti University