Summary
Overview
Work History
Education
Skills
Interests
 Travelling  Computing  Learning New Things  Interacting People  Listening to Music  Buil
Timeline
Generic
Pankhuri Rawat

Pankhuri Rawat

Logistics And Supply Chain
Noida

Summary

Talented Partner with 9 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Customer Experience Partner

A P Moller - Maersk
06.2022 - Current
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Manage and monitor the end-to-end shipment process, ensuring timely and efficient delivery of products.
  • Coordinate with various stakeholders, including shippers, customers, and key account managers, to provide effective business solutions.
  • Orchestrate the overall flow of an end-to-end shipment, ensuring seamless communication and collaboration.
  • Provide value-add to customers through effective business solutions, utilizing good business knowledge and process understanding.
  • Resolve customer queries and concerns in a timely and professional manner, maintaining a customer-centric approach.
  • Prepare and submit documents accurately and timely, keeping internal and external stakeholders informed of the status.
  • Identify and communicate process deviations proactively, adhering to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOs).
  • Respond to all enquiries promptly and accurately, escalating difficulties as defined in SOPs/IOPs.
  • Maintain effective and proactive communication with customers and stakeholders, participating in regular conference calls to ensure seamless process flow.
  • Record and report performance, providing suitable recommendations on service delivery wins and service failures.
  • Work with the KCMs/Commercial team to establish and strengthen customer relationships.
  • Comply with specific customer SOPs and monitor respective KPIs.
  • Execute reports or other tasks assigned by Team Leader/Manager.

Key Accounts Manager

Blue Dart Express Ltd
09.2020 - 05.2022
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  •  Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
  •  Acquiring a thorough understanding of key customer needs and requirements
  •  Expanding the relationships with existing customers
  •  Resolves any issues and problems faced by customers.
  •  Complaints handling
  •  Prepare regular reports of progress.
  •  Retaining customers
  •  Increasing company sales and revenue
  •  Meeting monthly target

Deputy Manager

HDFC Bank Ltd
08.2018 - 05.2020
  •  Understand the problems and challenges of clients and identify ways the business could better address those needs
  •  Building positive relationships with customers
  •  Responsible for cash and customer transactions.
  •  Cash Receipts, Deposits & Payments
  •  Grow the business by identifying new sales and business development opportunities
  •  Seek opportunities to cross-sell or upsell to existing clients
  •  Provide excellent service to maintain a positive reputation for the business
  •  Resolve any customer complaints promptly and professionally
  •  Aim to preserve customers and renew contracts  Cash balancing
  •  Issue change, receipts, refunds, or tickets
  • Handling the Banking System
  •  Vault custodian
  •  Keep reports of transactions
  •  Filing of End of day (EOD) Reports
  •  Resolve customer complaints, guide them and provide relevant information
  •  Handling Non-Cash transactions like DD/MC/TC, Fund transfer etc
  •  Register updation on EOD Cash position, Instruments Issued etc
  •  Responsible for high quality service, customer relationship management, Queue Management & Branch Audit & Compliance
  •  High attention to detail, accuracy as well as customer service orientation
  •  Obtain referrals from walk-in customers for Current account & Saving account and Demat account
  •  Cross sell of direct banking channels to walk-in customers to deepen relationships
  •  Account Opening Current account & Saving account/FD
  •  Cross-Sell all products & services.

Senior Operation Executive

Blue Dart Express LTD
09.2015 - 07.2018
  •  Provide customer support via telephone, Email and portal to customer service issues.
  •  Supporting customer within 24x7 shift environment.
  •  Acts as a customer advocate ensuring all customers voices are heard.
  •  Coordination with other branches/stations to address the issue
  •  Handling Day to day logistic operations
  •  Liaise with technical / product management to ensure customer s desires for future product development are heard.
  •  Vendor management, co-ordination with vendors for shipment clearance status, updates, entries and bills
  •  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  •  Understand the real world impact that issues and defects have on customers.
  •  Work closely with customers to understand their business and how best to assist them in using Far Eye.
  •  Accurately document all customer interactions in a case tracking portal.
  •  Manage incidents professionally and within stated timelines.
  •  Accurately record and maintains incident in accordance with department standards.
  •  Assist Technical / Dev staff in resolving product issues.
  •  Communicate and articulate clearly with the customer (in both verbal and written communication).
  •  Responsible for facilitating the movement of supplies and products
  •  Ensuring Orders are processed in timely manner, and knowledge in claims processing
  •  Updates to customers, responsible for tracking import and export consignments
  •  Generate accurate reports for analysis.
  •  Creating MIS report to present to Management
  •  Implement and analysis data to create Daily, Weekly, Monthly and Quarterly reports.
  •  Extensive usage of MS Excel

Education

BBA - Business Administration

Babu Banarasi Das University
Lucknow
04.2001 -

Intermediate - Biology

Udaya Public School
Uttar Pradesh
04.2001 -

High School - Science, Technology, And Society

Canossa Convent Girls Enter College
Uttar Pradesh
04.2001 -

Skills

Strategic Planning

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Interests

Travelling

Interacting People

Exploring new things

Listening to Music

Dancing

 Travelling  Computing  Learning New Things  Interacting People  Listening to Music  Buil

you can know me better here

Timeline

Customer Experience Partner

A P Moller - Maersk
06.2022 - Current

Key Accounts Manager

Blue Dart Express Ltd
09.2020 - 05.2022

Deputy Manager

HDFC Bank Ltd
08.2018 - 05.2020

Senior Operation Executive

Blue Dart Express LTD
09.2015 - 07.2018

BBA - Business Administration

Babu Banarasi Das University
04.2001 -

Intermediate - Biology

Udaya Public School
04.2001 -

High School - Science, Technology, And Society

Canossa Convent Girls Enter College
04.2001 -

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Pankhuri RawatLogistics And Supply Chain