Pang Ka Hei
Hong Kong
Summary
Graduated from Queensland University of Technology, where I earned my Bachelor of Business with a major in Marketing and minor in Integrated Marketing Communication. I am an energetic with good cooperation skills person who has developed a mature and responsible approach to any task that I undertake. My journey has been filled with diverse experiences from the previous jobs, offering me with a strong passion and abilities to handle challenging work. I'm excited to connect with like-minded professionals and explore new opportunities in the dynamic world of marketing field as well as exploring more on myself and serve my future career.
Overview
6
6
years of professional experience
Work History
Customer Service Helper
Megabox
02.2024 - 05.2024
- Used strong verbal and written communication skills to convey messages to others
- Provided exceptional customer service, resolving issues promptly and professionally.
- Answered client queries and complaints to provide strong customer service.
- Strengthened communication skills through regular interactions with others.
Store Team Member
Big W
10.2022 - 12.2023
- Provided value to customers by delivering friendly in-store and curbside shopping experiences
- Operated cash register to process sales transactions
- Organized and maintained store displays
- Provided product knowledge to customers and answered inquiries
- Conducted price checks on items when requested by customers
- Assisted customers with carry-out orders from the store
- Greeted customers to determine wants or needs
- Answered store and merchandise questions and led customers to wanted items
- Recommended, selected and located merchandise based on customer desires
- Organized store by returning merchandise to proper areas and restocked displays
Lab Assistant
Lamy Medical Laboratory Limited
03.2021 - 03.2022
- Organized lab test solutions, compounds and reagents
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands
- Collected, labeled and stored lab samples according to laboratory specifications
Event Helper
Harbour City
04.2021 - 01.2022
- Maintained organization, cleanliness and safety in work areas
- Organized supplies for use based on expected customer needs
- Used strong verbal and written communication skills to convey messages to others
- Measured and marked openings or distances to layout areas
- Set ladders and hoists in place for taking supplies to roofs
Clerical Assistant
S.F. Cheung & Co
07.2018 - 08.2018
- Answered office phone to answer questions and document information
- Assisted with filing documents and maintaining records
- Generated reports using database software programs
- Kept office records organized and supplies well-stocked for optimal team performance
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Processed invoices and payments for accounts receivable and payable
Education
Some College (No Degree) - Korean Language
Sogang University
Seoul, Korea12-2024
Bachelor of Business - Marketing, Integrated Marketing Communication
Queensland University of Technology
Brisbane, Australia12.2023
Associate Degree - Business
Hong Kong Community College
Hong Kong12.2021
High School Diploma -
Heep Yunn School
Hong Kong12.2019
Skills
- Microsoft Office
- Photoshop
- Customer Service
- Data Management
- Interpersonal skills
- Problem Solving
- Teamwork and Collaboration
- Communication skills
- Event Coordination
- Canvas
- Social media marketing
- Social media platforms
Languages Skills
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Korean
Upper intermediate (B2)
Timeline
Customer Service Helper
Megabox
02.2024 - 05.2024
Store Team Member
Big W
10.2022 - 12.2023
Event Helper
Harbour City
04.2021 - 01.2022
Lab Assistant
Lamy Medical Laboratory Limited
03.2021 - 03.2022
Clerical Assistant
S.F. Cheung & Co
07.2018 - 08.2018
Some College (No Degree) - Korean Language
Sogang University
Bachelor of Business - Marketing, Integrated Marketing Communication
Queensland University of Technology
Associate Degree - Business
Hong Kong Community College
High School Diploma -
Heep Yunn School
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