Pamela Rose FLORES

As a Delegate Sales Executive, I will grow delegate sales revenue by identifying potential new clients,

cold calling prospective customers, managing customer enquiries, conducting sales calls, negotiating,

and closing delegate registrations.

●Contact existing and prospective clients by telephone or e-mail to solicit delegate sales for

events.

●Understand key value position in an event agenda, and be able to deliver prepared sales talks in

order to persuade potential clients to purchase a delegate ticket.

●Deliver a high level of customer service including and not limited to: Explain services and prices,

answer questions from customers, follow through the sales process, and support the customers

requirements until end of the event.

●Obtain customer information such as name, address, and payment method, and enter orders into

the registration system.

●Record names, contact details, purchases, and reactions of prospects contacted and manage a

pipeline to ensure an adequate number of leads are identified and converted into sales.

●Address inbound enquiries from potential customers regarding upcoming classes in a timely and

professional manner.

●Provide timely, accurate and informative reports to manager.

●Work closely with the event and management teams to consistently improve service offerings, and

to ensure that fulfillments are delivered timely to meet and exceed all assigned sales targets.

●Be onsite at the event if assigned to an in-person event and be present for all virtual events.

● I was assigned to managed bulk of dormant accounts and oversee their records

management through calling and emailing and update client records through our CRM

(Salesforce).

● Doing health check with the new clients as part of the marketing drive by calling them to set

an appointment via MS Teams or Zoom meeting to do comparative analysis on their current

provider versus our best rates.

● To conduct live presentation of products and services in the purpose of winning them over to

sign up for a new agreement.

● I am also responsible to create pricing quotation, business proposals, and revised agreement.

● Also focus on aftersales service to guaranteed client's satisfaction should they require further

assistance.

● Contribute ideas for improving marketing standards and processes to our onshore team.

● Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.

● Well experienced in doing B2B sales through outbound calls like clients from ADIPEC, GAStech,

to countries like in ASIA, Europe, and America.

● Entrusted among agents to pioneer upcoming events that will cater newly clients.

● Effectively managed sales lead generation.

● Good Sales Track Record.

● Effectively managed a few people from the team to deliver a great sales result as a team effort.

• I am responsible in managing all the admin duties in the school

Affairs, i.e., enrollment of students, keeping account records, administering school.

Programs and the like.

• I am one of the teachers who are conducting classes for our preschool students.

• Strengthened communication skills through regular interactions with others.
• Applied effective time management techniques to meet tight deadlines.
• We also need to ensure that every data is accurate, and we should be keen to details to avoid complaints or discrepancies.
• We are also trained to different tasks like filing, creating reports of all sorts, escalated concerns and the like.

• Used exceptional communication to connect with customers, assess needs, and present solutions.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Assessed and offered solutions to improve procedures and customer experiences.

• Answered calls, took messages, and transferred calls to correct individuals.
• Streamlined call handling processes for increased efficiency, resulting in reduced wait times and higher customer satisfaction ratings.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Made average of 100 outbound and inbound calls per day.

• Led interesting and diverse group activities to engage students in course material.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Incorporated current events into lesson plans to promote student engagement.

• Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Adapted instructional techniques in real-time based on student engagement levels, ensuring optimal comprehension of material throughout each session.
• Coordinated activities to encourage interest in reading.