Pallavi Pathania
Nagrota Bhagwan
Summary
Dynamic Food and Beverage Executive with a proven track record at HOTEL D POLO for elevating guest satisfaction through exceptional service and leadership. Skilled in event management and staff supervision, adept at fostering a culture of high hygiene standards and cost control. Successfully mentored new staff, enhancing team productivity and operational efficiency.
Highly skilled Food and Beverage Executive with comprehensive background in managing operations in high volume, fast-paced environments. Possesses strong leadership abilities, coupled with expertise in team development and training. Demonstrates solid understanding of cost control, inventory management, and menu creation. Has consistently improved service standards while enhancing profitability in previous roles.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
5
5
years of professional experience
Work History
Food and Beverage Executive
HOTEL D POLO
Dharamshala
12.2019 - Current
- Implemented systems to track inventory levels and ensure product availability at all times.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Ensured compliance with health codes and safety regulations within the department.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Organized promotional events for restaurants to attract new customers.
- Monitored customer satisfaction ratings through surveys or interviews.
- Maintained accurate records of food orders placed by customers along with billing information.
- Resolved any customer complaints or disputes in an efficient manner while maintaining a positive attitude towards guests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated current trends in the industry to identify opportunities for growth or improvement.
- Analyzed customer feedback and preferences to improve quality of service and dining experience.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Provided feedback to chefs regarding menu changes or special requests from customers.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Sr. GSA
Araiya Hotels & Resort
- Current
- Greet guest as they arrive
- Coordinating their check in to assigned rooms and informing them about the hotels facilities
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel client
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Appraise team's performance and produce regular reports
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Actively listen and to resolve the complaints
Industrial Trainee
RS Sarovar Portico
Palampur
- Participated in team meetings to discuss operational updates and changes.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Classified defects from finished orders for record tracking and statistics.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Used hand trucks and forklifts to unload, load and transport items.
- Conducted regular inspections of facilities to identify potential safety hazards.
- Used daily system logs to document production information, discussing issues with management.
Restaurant Hostess
RS Sarovar Portico
Palampur
- on
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted staff by serving food and beverages or bussing tables.
Guest Relations Executive
Hotel The Grand Raj
Kangra
- Oversaw services in lobby and guest lounge spaces.
- Built and maintained productive relationships with employees.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
- Provided exceptional customer service to all guests throughout their stay.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Utilized social media platforms to respond quickly and effectively to customer queries or complaints.
- Resolved guest complaints in a professional and courteous manner.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Answered guest inquiries regarding hotel offerings and services.
- Developed strategies for improving customer satisfaction ratings among existing customers.
Education
Diploma - Nursery Teachers Training
Rabindranath Tagore University
Madhya Pradesh06-2024
POST GRADUATION DIPLOMA - COMPUTER APPLICATION
RABINDERNATH TAGORE UNIVERSITY
MADHYA PRADESH06-2023
Bachelor of Arts -
IGNOU
New Delhi01-2021
SENIOR SECONDARY -
Himachal Pradesh School Board of Education
NAGROTA BAGWAN09-2017
POST GRADUATE DIPLOMA - Hotel Management
TAJ INSTITUTE OF HOTEL AND TOURISM
NAGROTA BAGWAN05-2017
MATRICULATION -
Himachal Pradesh School Board of Education
NAGROTA BAGWAN03-2015
MASTERS (MTTM) - MASTERS IN TOURISM AND TRAVEL MANAGEMENT
IGNOU
DHARAMSHALA Skills
- Wisdom in self-improvement and understanding
- Event management
- Multilingual communication
- Hygiene standards
- Cost control
- Sustainability practices
- Staff leadership
- Staff supervision
- Food safety compliance
- Quality assurance
- Cost reduction
- Staff consultation
Hobbies and Interests
- Dancing (Kathak & Hip-Hop)
- Pet care
Disclaimer
I hereby declare that all the above mentioned information given by me are true and correct to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Spouse Name: Sh. Divyanshu Sharma
- Date of Birth: 03/28/2000
- Gender: Female
Affiliations
- Certificate of participation in 10 days training programe on self defense conducted by the H.P. Police under Rashtriya Madhyamik Shiksha Abhiyan from 27-08-2014 to 06-09-2014.
Timeline
Food and Beverage Executive
HOTEL D POLO
12.2019 - Current
Sr. GSA
Araiya Hotels & Resort
- Current
Industrial Trainee
RS Sarovar Portico
Restaurant Hostess
RS Sarovar Portico
Guest Relations Executive
Hotel The Grand Raj
Diploma - Nursery Teachers Training
Rabindranath Tagore University
POST GRADUATION DIPLOMA - COMPUTER APPLICATION
RABINDERNATH TAGORE UNIVERSITY
Bachelor of Arts -
IGNOU
SENIOR SECONDARY -
Himachal Pradesh School Board of Education
POST GRADUATE DIPLOMA - Hotel Management
TAJ INSTITUTE OF HOTEL AND TOURISM
MATRICULATION -
Himachal Pradesh School Board of Education
MASTERS (MTTM) - MASTERS IN TOURISM AND TRAVEL MANAGEMENT
IGNOU
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