Pak Ho Wong
Senior Administrative Clerk
Shatin,NST
Summary
- Professional Clerk with over 10 years of experience performing full secretarial duties and clerkship, serving department executives in both HR and administrative field.
- Strong expertise in data entry, and document management. Played pivotal role in improving existing filing system.
- Experienced in office relocation.
- Quality communications in mandarin.
- Skilled in cross-functional collaboration and project coordination.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Senior Administrative Clerk
Rich Wave Holding Limited
05.2015 - Current
- Streamlined document management processes to enhance filing efficiency and retrieval accuracy.
- Coordinated inter-departmental communications to support project timelines and operational workflows.
- Developed training materials for onboarding new administrative staff, promoting consistency in procedures.
- Oversaw scheduling for executive meetings, ensuring optimal use of time and resources across teams.
- Mentored junior clerks in best practices for administrative tasks, fostering a collaborative team environment.
- Contributed to company growth by assisting in the recruitment and training of junior administrative clerks.
- Strengthened departmental collaboration through cross-training initiatives aimed at increasing overall understanding of each role''s responsibilities.
- Provided excellent customer service to both internal and external clients through prompt responses to inquiries and effective problem-solving skills.
- Managed high-volume phone calls, addressing inquiries and forwarding messages to appropriate personnel in a timely manner.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Senior Customer Service Representative
ALLIANCE TECHNOLOGY LIMITED
2010 - 2014
- Analyzed customer feedback to identify trends and inform service enhancements.
- Managed escalated complaints, providing resolutions that aligned with company policies.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
Pre-Associate Degree -
Hong Kong Baptist University College of International Educat
Shatin, Hong Kong 04.2001 -
High School Diploma -
Tak Sun Secondary School
Ma On Shan 04.2001 -
Skills
Highly detail-oriented
Strong organizational skills
Team player attitude
Professional telephone etiquette
Superior customer service
Effective problem solving
Accurate record keeping
Efficient data entry
Experience with payroll
Customer service
Problem-solving
Multitasking
Timeline
Senior Administrative Clerk
Rich Wave Holding Limited
05.2015 - Current
Pre-Associate Degree -
Hong Kong Baptist University College of International Educat
04.2001 -
High School Diploma -
Tak Sun Secondary School
04.2001 -
Senior Customer Service Representative
ALLIANCE TECHNOLOGY LIMITED
2010 - 2014