Oswald Wong Wing Ho
IT System Support With Over 3+ Years Of Experience In Information Technology. Possess An Bachelor Degree In Computer Science And Information Engineering
Flat 3, 15th Floor, Hiu Ming Court, 30 Hiu Kwong Street, Kowloon,Hong Kong
Summary
Highly familiar with engineering,networking, operating system and support end users. Experienced System Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Windows OS operations and dedication to see issues through to end. Works well in remote and desk-side environments. Adept at monitoring network performance, completing backups, and improving quality and efficiency of infrastructure.
CCNA certification, great analytical skills and troubleshoot skills.
Overview
1
1
Certification
10
10
years of post-secondary education
4
4
years of professional experience
Work History
System Support Engineer
Brooks Brothers Far East Limited
04.2019 - Current
- Performed root cause analysis and general troubleshooting.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Collaborated with outside departments to implement system-wide improvements.
- Managed and monitored all installed systems for highest level of availability.
Technical Support Service Officer
Education Bureau - Kwun Tong Government Secondary School
05.2018 - 12.2018
- Provide Technical Support to end-users
- Maintain and troubleshoot computer system including Windows server, networking, firewall, antivirus
- Install Application to mobile devices and software on pc
I.T. Support Engineer
Image Factory Limited
01.2017 - 03.2018
- Maintain and troubleshoot computer system including Windows server, Mac Os Server, networking, firewall, antivirus
- Provide IT support to end-users
Education
Bachelor of Science - Computer Science And Information Engineering
Taiwan Tamkang University
Taiwan 09.2012 - 06.2016
HKDSE -
HKMLC Queen Maud Secondary School
Hong Kong 09.2006 - 06.2012
Skills
Hardware and software installation
undefinedCertification
CCNA
Timeline
CCNA
10-2020
System Support Engineer
Brooks Brothers Far East Limited
04.2019 - Current
Technical Support Service Officer
Education Bureau - Kwun Tong Government Secondary School
05.2018 - 12.2018
I.T. Support Engineer
Image Factory Limited
01.2017 - 03.2018
Bachelor of Science - Computer Science And Information Engineering
Taiwan Tamkang University
09.2012 - 06.2016
HKDSE -
HKMLC Queen Maud Secondary School
09.2006 - 06.2012
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