Hi, I’m
On Ki Lam
Network Engineer
Summary
Tech-savvy Network Support Engineer with 3 years of comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices.
Overview
3
years of professional experience
6
Certifications
Work History
Cypher Martin Systems Ltd.
Network Support Engineer
07.2021 - 08.2024
Job overview
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Performed regular audits on network devices for policy compliance, identifying areas requiring improvement or remediation efforts.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
speedy group
TSS
06.2021 - 09.2021
Job overview
- Helping schools solve computer problems
- Help school solve media problem
- Solve online teaching problem
- Installing and Repairing Computer Software
Education
Tak Oi Secondary School (F1- F6)
04.2001 - 2019.05
Information And Network Security of VTCChai Wan
High School Diploma
04.2001
Skills
Certification
ACSA-Aruba Certified Switching Associate
Languages
Cantonese
English
English
Availability
September 2024
Timeline
RSE Enterprise -Ruijie
07-2024
HCIA- Huawei Datacom
06-2024
RCNA -Ruijie Certified Network Associate
09-2023
Fortinet NSE1-3 -Network Security Associate
08-2023
CCNA - Cisco Certified Network Associate
07-2023
ACSA-Aruba Certified Switching Associate
11-2022
Network Support Engineer
Cypher Martin Systems Ltd.
07.2021 - 08.2024
TSS
speedy group
06.2021 - 09.2021
Tak Oi Secondary School (F1- F6)
04.2001 - 2019.05
Information And Network Security of VTC
High School Diploma
04.2001
Similar Profiles
Kristopher ManningKristopher Manning
Mfg Support Team Member, SR Material Processing at Lockheed Martin Space Systems CorporationMfg Support Team Member, SR Material Processing at Lockheed Martin Space Systems Corporation
John McCarrollJohn McCarroll
Regulatory Document Analyst Senior at Lockheed Martin, Space SystemsRegulatory Document Analyst Senior at Lockheed Martin, Space Systems
Vernon DowlingVernon Dowling
Service Mechanic /Fabrication Welder at Lockheed Martin, Space SystemsService Mechanic /Fabrication Welder at Lockheed Martin, Space Systems
Steven ReillySteven Reilly
Network Support Engineer at WIN TechnologyNetwork Support Engineer at WIN Technology
Elin GriffethElin Griffeth
Network Support Engineer at Omnitech Advisors/Contractor for Mediacom/R&R TeamNetwork Support Engineer at Omnitech Advisors/Contractor for Mediacom/R&R Team