Olivia Ching-Kee Sin

Calendar and Schedule Management:

• Proactively manage complex calendars, scheduling appointments, meetings, and conferences, considering priorities, time zones, and availability.
• Coordinate and arrange travel itineraries, accommodation, and transportation, ensuring efficient logistics and seamless travel experiences.
• Anticipate conflicts and proactively resolve scheduling issues to optimize the C-suite executives' time.

Communication and Correspondence:

• Act as the primary point of contact and gatekeeper for the executives, screening calls, emails, and other correspondence.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Draft, proofread, and edit emails, memos, reports, and other documents on behalf of the executives, ensuring accuracy and professionalism.
• Maintain confidentiality of sensitive information and exercise discretion in all communications.

Meeting Coordination and Support:

• Coordinate, schedule, and prepare materials for meetings, including agenda creation, presentation coordination, and document distribution.
• Attend meetings, record minutes, and provide follow-up on action items, ensuring effective communication and timely execution.
• Collaborate with internal and external stakeholders to facilitate smooth meeting logistics and ensure all necessary resources are available.

Information Management:

• Maintained appropriate filing of personal and professional documentation.
• Conduct research and gather relevant information on industry trends, competitors, and market developments to support executive decision-making.
• Prepare and compile data and reports for presentations, board meetings, and other strategic initiatives.
• Displayed absolute discretion at handling confidential information.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
• Used discretion when handling confidential information.

Relationship Management:

• Build and maintain positive working relationships with internal and external stakeholders, including key clients, partners, and board members.
• Coordinate executive-level events, conferences, and corporate functions, managing invitations, logistics, and guest arrangements.
• Liaise with cross-functional teams, departments, and executives to facilitate effective collaboration and information flow.

Personal Aspect of Chairman and CEO:

• Monitor and manage home staff.
• Provide full spectrum of assistance to support the Chairman & CEO in personal matters and family affairs.

Administrative Support:

• Key person of Group travel and leave management, assist to formulate and review HR policies and procedures to comply with the company’s regulations and legislative requirements.
• Coordinate and organize events, conferences, and other business-related activities.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided multifaceted services to career professionals by running errands, managing mail, and arranging transportation.
• Maintained appropriate filing of personal and professional documentation.
• Displayed absolute discretion at handling confidential information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Manage business expenses, personal invoices, bill payments, and insurance reimbursements
• Identified opportunities and implemented programs to increase the company’s environmental sustainability & efficiency while decreasing waste & expenditures
• Participated in Macao Grand Prix Museum IT solution Proje
• Personal/Household support for the Director
• Communication and coordination with domestic helpers & company driver
• Kept detailed track of household and maintenance inventory and schedules.
• Perform ad-hoc personal support/business support as assigned.

• Provide secretarial and administrative support to the Director and his family in both business and personal matters
• Provide a full spectrum of administrative and secretarial support including document processing, document database maintenance, schedule management, and meeting coordination
• Establish and maintain a filing system, record control, and take minutes
• Travel arrangement, entering timesheets, assisting with monthly billing and expense claims
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Work 80% for administrative support for the company and 20% for personal matters
• Planning and participation of Hong Kong International Jewellery Show
• Perform ad hoc projects / personal matters as assigned.

• Manage the Group CEO's calendar, schedule appointments, and coordinate meetings.
• Prepare and edit correspondence, reports, presentations, and other documents as required.
• Coordinate travel arrangements, including flights, accommodation, and transportation.
• Handle incoming calls, emails, and other communications, prioritizing and responding promptly on behalf of the Group CEO.
• Conduct research and compile data as needed for various projects and reports.
• Liaise with internal and external stakeholders, building and maintaining positive relationships.

Marketing Aspect:

• Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
• Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
• Planned and executed events and marketing programs to increase qualified leads.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Maintained reporting and developed actionable insights to continually improve branding efforts.
• Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.

Purchasing Aspect:

• Develops and implements purchasing policies, and procedures, and establishes buying limits
• Collaborated with quality control department to rectify customer complaints or quality issues with inventory.
• Negotiated with F&B suppliers to finalize deals and facilitate shipment of materials.
• Developing & implementing the marketing plan, activities, and materials
• Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives.
• Developed successful procedures to make company more profitable and eliminate major interruptions in production due to depleted inventory.
• Built and maintained relationships with manufacturer representatives to negotiate pricing, terms, freight and return allowances.

• Generate all kinds of sales reports, purchasing reports, business analyses, and marketing plans
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Analyzed marketing data and trends to identify opportunities for improvement.
• Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
• Implement development strategies to explore new business opportunities and increase customer base
• Evaluated staff performance and provided coaching to address inefficiencies.
• Oversee front-and-back-of-house operations

• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Monitored food quality and presentation to maintain high standards.

• Schedule and organize Annual General Meeting and Executive Committee Meeting for 200+ members
• Communicate and report to overseas Chairman, Advisory Board, Group Executive Director, Executive Committee, and Group members
• Set meeting agenda, prepare meeting materials and minutes, and prepare analysis reports and PowerPoint presentations
• Development IT project, included promote new software system - ROMs, Web & EDI project, and international business plans
• Coordinated release of monthly newsletter.
• Participate in the entire promotional item process.
• Overseas travel with the Chairman.