Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Oliverio Burton Ramos

Central Dunedin,NYL

Summary

Experienced hospitality and administration professional with strong skills in multitasking, customer service, and proficiency in a variety of software and applications. Fluent in Spanish, with a diverse cultural background that enhances communication and collaboration in multicultural environments.

Passionate about improving workplace processes, driving positive change, and continuously developing both personally and professionally. Skilled at building strong relationships with clients and colleagues while ensuring efficient operations and delivering excellent customer experiences.

Overview

5
5
years of professional experience

Work History

Insurance Consultant

IAG NZ
Wellington , Wellington
08.2022 - 05.2024
  • Assessed claims to ensure accuracy and completeness of documentation.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Provided assistance with documentation required for insurance claims processing.
  • Processed insurance claims and payments accurately and efficiently.

Front of House

The Kelburn Village Pub
Kelburn
08.2021 - 07.2022
  • Managed daily operations, ensuring smooth front of house service and customer satisfaction.
  • Managed order intake while ensuring a clean environment.
  • Preparing general drinks and cocktails.

Kitchen Hand

St John Bar and Eatery
Wellington City , Wellington
02.2021 - 08.2021
  • Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
  • Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.

Front of House

The Butcher and Brewer
Petone
11.2020 - 02.2021
  • Monitored dining room activity to ensure all guests had a positive experience.
  • Provided exceptional customer service to ensure satisfaction.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Bartending and restocking supplies for Bar

Construction Hand

Jongik organisation
Holbox
01.2020 - 03.2020
  • Ensured stability by placing appropriate support beams.
  • Performed concrete mixing for flooring projects.
  • Provided assistance with loading and unloading supplies from delivery vehicles when necessary.

Volunteer

Grupo Sarar
Tepozlan
09.2019 - 11.2019
  • Contributed to long-term planning initiatives aimed at improving operational efficiency within the department.

Factory Production Worker

Havana Coffee Works
Wellington City
02.2019 - 06.2019
  • Assembled shipping containers with packing materials and products according to customer specifications.
  • Stacked finished goods in designated areas within the warehouse.
  • Developed standard operating procedures for efficient packing processes.

Food & Beverage Attendant

Delaware North sky stadium
Wellington City
02.2019 - 06.2019
  • Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
  • Resolved customer complaints or directed them to management for resolution.
  • Stocked bar with necessary items such as glasses, garnishes, liquors, beer and wine.
  • Prepared and served cocktails, mocktails and other drinks to customers.

Education

Wellington High School
Wellington
12-2018

Bachelor of Science - Psychology & Political Science

Victoria University
Wellington

Skills

  • Collaborative Networking
  • Customer service and support
  • Efficient Data Management
  • Software Competency
  • Analytical and critical thinking
  • Skilled in Managing Multiple Tasks
  • Strong communication skills
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Insurance Consultant

IAG NZ
08.2022 - 05.2024

Front of House

The Kelburn Village Pub
08.2021 - 07.2022

Kitchen Hand

St John Bar and Eatery
02.2021 - 08.2021

Front of House

The Butcher and Brewer
11.2020 - 02.2021

Construction Hand

Jongik organisation
01.2020 - 03.2020

Volunteer

Grupo Sarar
09.2019 - 11.2019

Factory Production Worker

Havana Coffee Works
02.2019 - 06.2019

Food & Beverage Attendant

Delaware North sky stadium
02.2019 - 06.2019

Wellington High School

Bachelor of Science - Psychology & Political Science

Victoria University
Oliverio Burton Ramos