NUR NADIA
CYBERJAYA,SELANGOR
Summary
Operations professional with solid foundation in optimizing operational processes and driving efficiency improvements. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance. Dedicated at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Operations Manager
HSBC DATA PROCESSING MALAYSIA
09.2021 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led successful change initiatives and projects to improve operation efficiencies, overall turnaround time and reducing manual efforts.
- Excellent negotiation skills with stakeholders and clients in driving initiatives and mitigating risks.
- Escalates, updates, resolved incidents and managed measures to be taken onward.
Assistant Manager
Assistant Manager
03.2015 - 05.2021
- Led and successfully migrated Fee Billing Team for Egypt in 2017
- Led Nostro Project in 2017/2018 for MENA
- The same was then applied to Fee Billing APAC post to migration
- Led S165 Project which is a system automation in GHSS
- Simplified all 6 countries in getting the invoices to be sent on STP with the help of Lavastorm (Team effort)
- Completed & coordinate Project Nickell (Credit Suisse) for Philippines, HBMY, Thailand and Indonesia each month end
- Completed S164 automation applied to MENA and will be applied to APAC Fee Billing
Global Support Executive
Global Support Executive
06.2013 - 03.2015
- Successfully migrated Account Opening and Fee Billing Team for 3 MENA countries in 2013 (Oman, Bahrain & UAE)
- Assisted and completed 3 main projects - FX All, SSB Project and IFS Project
Education
B.A (HONS) - FINANCE
INTI International University
01.2013
MATRICULATION / DIPLOMA - IT
International Islamic University Malaysia
01.2006
Skills
- Proficient in Microsoft Office
- Advance skills in GHSS
- Process Improvements lead
- KPI tracking
- Operational efficiency
- Planning and implementation
- Performance management
Awards
- Best GSE Award, 2014
- Star Performer Award, 2016
- Innovation Award, 2018
- Innovation Award, 2020
- Best Team Stellar Award, 2024
- Best Team DCC APAC Pelican, 2024
Timeline
Operations Manager
HSBC DATA PROCESSING MALAYSIA
09.2021 - Current
Assistant Manager
Assistant Manager
03.2015 - 05.2021
Global Support Executive
Global Support Executive
06.2013 - 03.2015
MATRICULATION / DIPLOMA - IT
International Islamic University Malaysia
B.A (HONS) - FINANCE
INTI International University
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