Novem Chung Yu Man

Employee Engagement

• Spearhead annual employee engagement surveys, including quantitative research and qualitative focus groups, providing detailed analysis and recommendations
• Implement follow-up action plans based on employee feedback, including hosting town hall meetings and leading the staff committee

Innovative Recruitment

• Pioneer recruitment initiatives targeting overseas students from mainland China, from on-site information sessions to comprehensive onboarding programs
• Streamline the recruitment process, leveraging data-driven insights to attract and retain top talent

Learning & Development

• Manage the entire learning and development function across 3 Marco Polo Hotels in Hong Kong
• Design and delivered a wide range of training programs covering service, management, sales, team building, coaching, presentation skills, and AI applications etc.
• Ensure high levels of employee performance and productivity through continuous learning and development

Compensation & Benefits

• Lead Pay for Performance project in the 3 hotels and establish Performance-Based Pay Policy
• Foster a strong KPI driven culture, aligning rewards with individual and organizational goals

Assistant Manager, Training & Development (Mar 2016 – present)

• Formulate plans of content production for the new LMS with iSpring
• Establish a new Competency Model for the company
• Liaise with LMS vendors
• Monitor the quality and effectiveness of training programs
• Deliver training courses and seminars (Presentation skills, Operational skills, Customer services)
• Monitoring Department ISO system (2012 – 2017)

Senior Officer, Training & Development (Aug 2014 – Jul 2015)

• Launching People Development Program (Talent Pool, Excellence Service Campaign)
• Designing, revamping and delivering training courses (Orientation, Team Building, Corporate culture, Problem solving etc.)
• Designing Key Performance Indicators for department

Training Specialist (Apr 2012 – Jul 2014)

• Conducting large scale Employee Survey
• Revamping training courses (Operational skills, Orientation, Customer services)

Assistant – Learning & Development

• Manage program plan under the director of Manager
• Communicate with guest speakers and consultant firms
• Handle enrolments and enquiries
• Promote training through designing flyers and e-letters