Nonilaine Cortero
Hostess/Server
Pio Del Pilar
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged strong multitasking and guest relations skills at Raffles and Fairmont Hotel Makati, significantly improving service delivery. Expert in reservation coordination and handling complaints, my proactive approach resulted in notable customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Raffles and Fairmont Hotel Makati
10.2023 - Current
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
Cafe and Lounge Server
Raffles and Fairmont Hotel Makati
12.2021 - 10.2023
- Accurately processed payments, handling cash, credit cards, and gift certificates.
- Streamlined order processing by effectively communicating with bartenders regarding drink orders.
- Assisted in the training of new servers, sharing best practices for efficient service delivery.
- Boosted sales through upselling menu items and promoting daily specials and monthly promotions.
Customer Service Representative
TeleTech Sta. Rosa
05.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
IGT Solutions
06.2019 - 05.2020
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Education
Bachelor of Science - Tourism Management
Camarines Sur Polytechnic Colleges
Nabua, Camarines Sur 04.2001 -
Skills
Reservation coordination
Customer Service
Handling Complaints
Strong multitasking
Group reservations management
Kitchen staff coordination
Timeline
Restaurant Hostess
Raffles and Fairmont Hotel Makati
10.2023 - Current
Cafe and Lounge Server
Raffles and Fairmont Hotel Makati
12.2021 - 10.2023
Customer Service Representative
TeleTech Sta. Rosa
05.2021 - 10.2021
Customer Service Representative
IGT Solutions
06.2019 - 05.2020
Bachelor of Science - Tourism Management
Camarines Sur Polytechnic Colleges
04.2001 -
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