Sports
Nikita Borushnov
Medical Device Representative
Hong Kong,Central
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
Languages
19
19
years of post-secondary education
4
4
years of professional experience
Work History
Branch Head Manager
APTOS
Hong Kong
12.2017 - Current
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Met with physicians, directors and healthcare executives to successfully sell medical devices.
- Cemented relationships with key providers through regular contact and unparalleled support.
- Followed up with clinical contacts weekly to check on needs and offer new solutions.
- Communicated well with highly technical staff and business-oriented managers by adapting style and wording for specific audiences, continuously building strong connections and maximizing relationships.
- Handled territory records such as contracts and inventory paperwork with high accuracy.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Researched potential clients and markets to prepare for appointments.
- Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Used consultative sales approach to understand and meet customer needs.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
High School Diploma -
Russia English School
Vladivostok Russia 09.2000 - 05.2011
Bachelor of Theoretical Physics - Theoretical Physics
Far Eastern Federal University
Vladivostok Russia 09.2011 - 05.2015
Bachelor of Professional English Translator - English
Vladivostok State University of Economics
Vladivostok Russia 09.2012 - 05.2015
M.D. - Master of Theoretical Physics
University of San Carlos
Cebu 07.2015 - 07.2017
Certificate Intermediate 2 - English
OHLA
Miami 06.2012 - 08.2012
Certificate Advanced - English
OHLA
Miami 06.2013 - 08.2013
Skills
Relationship building
Additional Information
Some extra personal skills:
- Creativity.
- Problem Solving.
- Public Speaking.
- Teamwork Skills.
- Communication.
- Active Listening.
- Conflict Resolution.
- Decision Making.
- Leadership skills.
- Organization.
Interests
Books
Social meetings
Racing
Creativity.
Often it was necessary to perform additional tasks such as: development and approval of designs for leaflets and catalogs, preparation for big events and presentation of products at them. Personally assisted a large number of doctors on procedures and orally guided the procedure. Prepared presentations and text loads for doctors' speeches.
Timeline
Branch Head Manager
APTOS
12.2017 - Current
M.D. - Master of Theoretical Physics
University of San Carlos
07.2015 - 07.2017
Certificate Advanced - English
OHLA
06.2013 - 08.2013
Bachelor of Professional English Translator - English
Vladivostok State University of Economics
09.2012 - 05.2015
Certificate Intermediate 2 - English
OHLA
06.2012 - 08.2012
Bachelor of Theoretical Physics - Theoretical Physics
Far Eastern Federal University
09.2011 - 05.2015
High School Diploma -
Russia English School
09.2000 - 05.2011
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