NIKHIL CHELLAN
Tung Chung
Summary
Dynamic and team-oriented leader with 12+ years of experience handling critical roles and responsibilities in IT consultation, business analysis, software testing, implementation and project management
Roles & Responsibilities: Product Owner and Business Analyst | UAT & QA Team Lead | Senior Functional Analyst
Domain: Customer Loyalty | Airline – Cargo, Passenger and Loyalty | Digital Transformation (Web & Mob App)
Overview
13
13
years of professional experience
Work History
Senior Business Analyst/QA Team Lead
TATA CONSULTANCY SERVICES, Cathay Pacific
05.2018 - Current
- Played multiple roles including UAT lead, Senior Business Analyst and QA manager
- Good knowledge in Airline Customer Loyalty and Membership management system, Airline digital platform (web and mobile applications)
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Senior QA, Functional & Business Analyst
TATA CONSULTANCY SERVICES, Japan Airlines
09.2015 - 04.2018
- Project: Migration of Japan Airlines Passenger Reservation system to Altea suits to support domestic & international air sectors & business.
- The Amadeus Altea Suite is a complete Passenger Service System that offers full reservation, inventory and departure control capabilities, delivering a unique & integrated solution
- Directed the UAT testing for Altea Product along with steering creation of test cases, implementation of individual tests & log outcomes
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
- Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.
- Participated in the knowledge sharing workshops provided by onsite team on airline specific business
Senior QA
IBE SOFTWARE SERVICES, Lufthansa Airlines
11.2010 - 08.2015
- Project: iCargo is the airline Cargo Management System (CMS) built using state-of-the art technologies and designed to become the CMS of the future, supporting the needs of the entire cargo/freight chain from shipper to consignee
- Developed test cases, implemented individual tests, and logged outcomes while executing test cases, documenting results and defects
- Drove the Functional Testing, Integration Testing, and Regression Testing of web components & services while leading defect reporting and verification
- Ensured the usability of the hand held terminal device while liaising with customers on new issues and raise CR’s
- Rendered UAT and Production support at onsite
- Constructed test environments and designed and executed test plans.
- Planned, designed and performed manual and functional project testing and reported defects.
- Contributed to project plans by providing time-scale estimates.
- Conducted product familiarization sessions, F & G analysis, requirement gathering and elicitation sessions
- Led the testing & validation of web components & services as an integral part of iCargo Quality Assurance team
Education
Bachelor of Technology - Electronics & Communications
SNGCET COLLEGE OF ENGINEERING KANNUR
Kerala India2010
Skills
- Use Cases
- Project Management
- Test Case Scenarios
- User Acceptance Testing (UAT)
- Business Requirements
- Forecasting and Planning
- Business Process Mapping
- UAT Support
- Team Leadership Abilities
- Resource Planning Expertise
- Staff Management
- Manual Test Analysis
Timeline
Senior Business Analyst/QA Team Lead
TATA CONSULTANCY SERVICES, Cathay Pacific
05.2018 - Current
Senior QA, Functional & Business Analyst
TATA CONSULTANCY SERVICES, Japan Airlines
09.2015 - 04.2018
Senior QA
IBE SOFTWARE SERVICES, Lufthansa Airlines
11.2010 - 08.2015
Bachelor of Technology - Electronics & Communications
SNGCET COLLEGE OF ENGINEERING KANNUR
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