Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Certification
Timeline
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Nidhi Pathak

kolkata

Summary

Dedicated and energetic professional with a proven track record in streamlining processes and enhancing operational efficiency. Strong analytical and problem-solving skills complemented by effective communication and teamwork abilities. Committed to contributing to organizational success through adaptability and quick learning. Versatile team player focused on achieving growth and success in a dynamic environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Process Associate

Tata Consultancy Services
kolkata, WEST BENGAL
07.2023 - Current
  • Analyzed financial data to identify discrepancies and ensure data integrity in financial reporting.
  • Assisted in risk assessment, fraud detection, and regulatory compliance audits.
  • Collaborated with cross-functional teams to improve financial operations and streamline processes.
  • Handled a large volume of customer requests, ensuring quick resolution, and high customer satisfaction.
  • Assisted in clearing and payment processing, while ensuring timely settlements.
  • Maintain high-quality service by adhering to SLA requirements, and ensuring client satisfaction.
  • Coordinated incident response efforts across teams and departments and worked on incident management.
  • Handled customer complaints professionally in order to resolve issues quickly and effectively.

Relationship Manager (Value Banker)

ICICI BANK LTD
05.2022 - 03.2023
  • Maintained client correspondence, preferences, and sales on CRM systems for sales and marketing purposes.
  • Analyzed financial statements and client portfolios to provide customized investment advice, enhancing client wealth.
  • Addressed and resolved customer complaints in an efficient, effective, and timely manner.
  • Maintained daily cash transactions, including deposits, withdrawals, and fund transfers, ensuring accuracy and compliance with banking regulations.
  • Process journal entries for customer transactions, including deposits, loan payments, and cash receipts.
  • Verified and authenticated customer documents, checks, and currency to prevent fraud.
  • Analyzed market trends to identify opportunities for client investment strategies.
  • Guided clients through banking products and services for optimal solutions.

Sales executive

HDB
kolkata
09.2021 - 04.2022
  • Customised service offerings to accommodate consumer needs.
  • Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
  • Developed and executed strategic sales plans to penetrate new markets and achieve revenue targets.
  • Established and nurtured long-term relationships with key clients to secure repeat business and referrals.

Education

Graduation (b.com honors) - Accounting And Finance

S.A Jaipuria College
West Bengal
04-2021

Certified industrial accountant (CIA) - Accounting And Finance

Institute of Computer Accountant
Kolkata, WB
04-2018

Higher Secondary Education (Class 12th) - Finance & Accounts

Shree Digamber Jain Balika Vidyalaya
West Bengal
04-2015

Secondary Education (Class 10th) - Science

West Bengal Board of Secondary Education
Kolkata, WB
04-2013

Skills

  • Tally ERP 9, financial bookkeeping, and reporting
  • Microsoft Excel, Pivot Table, Power Query
  • Data visualization and reporting
  • cloud computing, cloud services
  • Process optimization, Six Sigma (black belt), business process engineering, and efficiency improvement
  • Commercial understanding
  • Excellent verbal and written communication skills
  • Problem solving
  • Incident management
  • Complaint management
  • Client relationship management
  • Data analysis
  • Stakeholder management

Personal Information

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Certification

  • Six Sigma Black Belt certified through LinkedIn Learning
  • Integrating generative AI into business strategy
  • Artificial intelligence and business strategy certification through LinkedIn learning
  • Google Cloud Foundation
  • Complete guide to Power BI for data analytics by Microsoft Press

Timeline

Process Associate

Tata Consultancy Services
07.2023 - Current

Relationship Manager (Value Banker)

ICICI BANK LTD
05.2022 - 03.2023

Sales executive

HDB
09.2021 - 04.2022

Graduation (b.com honors) - Accounting And Finance

S.A Jaipuria College

Certified industrial accountant (CIA) - Accounting And Finance

Institute of Computer Accountant

Higher Secondary Education (Class 12th) - Finance & Accounts

Shree Digamber Jain Balika Vidyalaya

Secondary Education (Class 10th) - Science

West Bengal Board of Secondary Education
Nidhi Pathak