Summary

Overview

Work History

Education

Skills

Volunteer Experience

Extracurricular Activities

Languages

Timeline

Nicole Tse

KKC

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated and true team player. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

Work History

Corporate Customer Service Executive (Part Time)

Delivery Hero Food Hong Kong Limited

05.2023 - Current

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Investigated and resolved customer inquiries and complaints quickly and professionally.
Offered advice and assistance to customers, paying attention to special needs or wants.

Part-time staff

Fan Hub

07.2021 - 12.2021

Anticipated customer needs, providing them with excellent customer service
Meticulously operated POS system transactions include cash to ensure seamless and accurate cash flow
Supported the opening and closing of each shift, demonstrating leadership and punctuality
Multitasking at different station at once
Collaborating with team of 3-4 to support order preparation and providing customer service

Part-time Sales associate

Sanrio Gift Gate Hong Kong

06.2019 - 08.2019

Proactively stayed informed about Sanrio's latest sales, offerings and signed 30+ customers up for membership
Delivers high quality and friendly customer service while multitasking in fast-paced work environments
Offering excellent interpersonal skills and knowledge to communicate with other sales associates

Education

Psychology

University of Toronto Mississauga

01.2024

Associate in Arts degree - Psychology

Edmonds College

06.2021

Pui Ching Middle School

06.2019

Skills

Customer Service
Multitasking
Complaint Resolution

Team Development
Active Listening

Volunteer Experience

Jockey Club Hung Hom Youth S.P.O.T | 2014-2018

Planned activities for the organization's Halloween and Christmas party
Took care of 5+ children from age 3-5 in children cooking class
Took care of 10+ children in summer camp

Hong Kong Playground Association | 2014-2017

Tutored elementary school students in the organization's tutorial class,
Teaching 10+ children English in the English class

Extracurricular Activities

Global and Intellectual Training Series (GIFTS) | 03/2022

Participated in multi-week group session; developed leadership and communication skills pertaining to facilitating cultural relationships in intercultural environments
Demonstrated strong empathy and care for the global community in group-facilitated conversations designed to facilitate conversations from an intercultural perspective

Peer Facilitated Study Group | 09/2022-12/2022

Organized weekly study session for students in the Introduction to Education Study course (EDS100)
Create a warm, welcoming environment for students to ask about course materials, assignments, and revising exams
Meeting with other two facilitators to plan weekly activities for each session

International Student Mentorship Program (ISMP) | 09/2022-11/2022

Mentoring a first-year student and an exchange student
Regularly meeting with the two mentees and offering advice, guidance, and assistance based on their academic need
Developed leadership and communication skills while mentoring

Rapid Psychology (Instagram Platform) | 07/2022- Current

Regularly meeting with other team members
Created Instagram post content about mental health
Expanding Psychology knowledge while working with other team members