Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole NG

Hong Kong

Summary

Accomplished Marketing Manager with a proven track record at Ideal Group Limited, enhancing brand visibility and lead generation through innovative digital and social media marketing strategies. Skilled in staff management and CRM, fostering strong customer relationships and team environments. Achieved significant sales targets by leveraging both analytical and interpersonal skills.

Overview

17
17
years of professional experience

Work History

Marketing Manager

Ideal Group Limited
05.2021 - Current
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

Assistant Manager

Chanel
09.2019 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Achieved the monthly sales target

Assistant Manager

Givenchy
04.2017 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assist in achieving monthly sales target

Senior Sales Advisor

Chanel Beauty
06.2014 - 02.2017
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Contributed to the development of an annual sales plan that aligned with overall company goals, supporting sustained growth objectives.
  • Assisted management in forecasting future sales performance based on historical data analysis.
  • Expanded client base by identifying potential customers and promoting products to meet their needs.
  • Maintain smooth day to day store operation
  • Ensure all VM are set up in a timely manner

Sales Advisor

Joyce Beatuy
04.2012 - 08.2013
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Product Specialist

M.A.C
09.2007 - 02.2012
  • Providing quality customer service e and facilitate sales transactions
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Assists in achieving assigned and productivity targets
  • Trained and provided coaching to junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Selling beauty product and share the make- up skills

Education

No Degree - Beatuy

Make Up Forever
Hong Kong
06-2006

No Degree - Form 5

CCC Kwai Wai Sha Colleague
Hong Kong
05-2005

Skills

  • Digital marketing
  • Social media marketing
  • Staff management
  • Customer relationship management (CRM)

Languages

English
Professional Working

Timeline

Marketing Manager

Ideal Group Limited
05.2021 - Current

Assistant Manager

Chanel
09.2019 - 05.2021

Assistant Manager

Givenchy
04.2017 - 08.2019

Senior Sales Advisor

Chanel Beauty
06.2014 - 02.2017

Sales Advisor

Joyce Beatuy
04.2012 - 08.2013

Product Specialist

M.A.C
09.2007 - 02.2012

No Degree - Beatuy

Make Up Forever

No Degree - Form 5

CCC Kwai Wai Sha Colleague
Nicole NG