Nicole NG
Hong Kong
Summary
Accomplished Marketing Manager with a proven track record at Ideal Group Limited, enhancing brand visibility and lead generation through innovative digital and social media marketing strategies. Skilled in staff management and CRM, fostering strong customer relationships and team environments. Achieved significant sales targets by leveraging both analytical and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Marketing Manager
Ideal Group Limited
05.2021 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Assistant Manager
Chanel
09.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Achieved the monthly sales target
Assistant Manager
Givenchy
04.2017 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assist in achieving monthly sales target
Senior Sales Advisor
Chanel Beauty
06.2014 - 02.2017
- Increased sales revenue by developing and implementing effective sales strategies.
- Contributed to the development of an annual sales plan that aligned with overall company goals, supporting sustained growth objectives.
- Assisted management in forecasting future sales performance based on historical data analysis.
- Expanded client base by identifying potential customers and promoting products to meet their needs.
- Maintain smooth day to day store operation
- Ensure all VM are set up in a timely manner
Sales Advisor
Joyce Beatuy
04.2012 - 08.2013
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Product Specialist
M.A.C
09.2007 - 02.2012
- Providing quality customer service e and facilitate sales transactions
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Assists in achieving assigned and productivity targets
- Trained and provided coaching to junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Selling beauty product and share the make- up skills
Education
No Degree - Beatuy
Make Up Forever
Hong Kong 06-2006
No Degree - Form 5
CCC Kwai Wai Sha Colleague
Hong Kong05-2005
Skills
- Digital marketing
- Social media marketing
- Staff management
- Customer relationship management (CRM)
Languages
English
Professional Working
Timeline
Marketing Manager
Ideal Group Limited
05.2021 - Current
Assistant Manager
Chanel
09.2019 - 05.2021
Assistant Manager
Givenchy
04.2017 - 08.2019
Senior Sales Advisor
Chanel Beauty
06.2014 - 02.2017
Sales Advisor
Joyce Beatuy
04.2012 - 08.2013
Product Specialist
M.A.C
09.2007 - 02.2012
No Degree - Beatuy
Make Up Forever
No Degree - Form 5
CCC Kwai Wai Sha Colleague
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