Nicole Lau
Guest Relations Supervisor
Hong Kong
Overview
7
7
years of professional experience
Work History
Guest Relations Supervisor
AKI HONG KONG MGALLERY
08.2024 - 03.2025
- Delivered exceptional check-in and check-out services to ensure a seamless guest experience
- Led the Guest Relations team to elevate customer satisfaction scores through effective training and support
- Provide memorable moment to the guests and VIPs
Senior Guest Relations Officer
AKI HONG KONG MGALLERY
08.2023 - 08.2024
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Provide check in and out procedure and responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Guest Relations Officer
AKI HONG KONG MGALLERY
08.2022 - 08.2023
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Full time startup executive
PRO360 HK LIMITED
10.2021 - 07.2022
- Handled administrative and paperwork
- Marketing and advertising (e.g
- Create IG/FB posts, find KOLs)
- Answered enquiries from platform customers
Full time customer service executive
03.2021 - 07.2021
- Managed large amount of incoming calls
- Resolved IT product or service problems by clarifying the customer's complaints
Full time flight attendant
HONG KONG AIRLINES
06.2018 - 12.2020
- Provided superior services to worldwide passengers
- Cared for the needs from passengers during the flight
Education
Bachelor of Science (Honors) - Hotel Management
HONG KONG POLYTECHNIC UNIVERSITY
01.2014 - 1 2018
Associate Degree - Hospitality Management
HONG KONG COMMUNITY COLLEGE
01.2016 - 1 2018
Some College - undefined
OUR LADY'S COLLEGE
Skills
MS OFFICE
Personal Information
Date of Birth: 04/01/96
About Me
Hospitality Management, Experience in providing customer services to foreign visitors.
Timeline
Guest Relations Supervisor
AKI HONG KONG MGALLERY
08.2024 - 03.2025
Senior Guest Relations Officer
AKI HONG KONG MGALLERY
08.2023 - 08.2024
Guest Relations Officer
AKI HONG KONG MGALLERY
08.2022 - 08.2023
Full time startup executive
PRO360 HK LIMITED
10.2021 - 07.2022
Full time customer service executive
03.2021 - 07.2021
Full time flight attendant
HONG KONG AIRLINES
06.2018 - 12.2020
Associate Degree - Hospitality Management
HONG KONG COMMUNITY COLLEGE
01.2016 - 1 2018
Bachelor of Science (Honors) - Hotel Management
HONG KONG POLYTECHNIC UNIVERSITY
01.2014 - 1 2018
Some College - undefined
OUR LADY'S COLLEGE
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