Nic, K.C. Wan
Homantin, Kowloon, Hong Kong
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts, expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Strong analytical, quantitative and technical aptitude with great attention to detail.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager - Key Accounts
Glory Global (Solutions) Hong Kong Ltd
03.2017 - Current
- Renewed maintenance contracts for note-counting machines, resulting in 15% increase in contract renewal rate.
- Prepared analysis and reports on sales results, leading to 20% improvement in data accuracy and presentation.
- Successfully implemented database setup project, resulting in 30% improvement in data management efficiency.
- Managed pricing and provided quotations, resulting in 10% increase in sales revenue from Hong Kong and Macau customers.
- Streamlined workflow for day-to-day tasks, resulting in 25% increase in work efficiency and process improvement.
- Built and maintained strong client relationships to drive business growth.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Consolidate sales results data and information, prepare analysis and reports, presentation to upper management
- Work with various internal departments and external customer accounts on different projects (database setup, call center outsourcing, etc.)
Sales Executive
R-pac Hong Kong Ltd
07.2016 - 03.2017
- Sales and Business Development in Hong Kong and South China markets, in line with company's strategy for trims and packaging business.
- Achieved 20% increase in sales revenue by developing new business opportunities in Hong Kong and South China markets.
- Identified new opportunities and markets, leading to 10% expansion of company's product portfolio.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Identify and develop new business opportunities by developing new customers and maintaining good relationship with existing customers
- Identify new opportunity / market for our current & new products
- Working closely with global Business Divisions to support new products / solutions development & launch
- Ensure compliance to sales process & procedures
Sales and Marketing Executive
YKK Hong Kong Ltd
07.2013 - 07.2016
- Conducted successful product presentations to key clients, resulting in 15% increase in sales conversion rate.
- Handled customer inquiries and provided quotations, resulting in 20% improvement in customer satisfaction.
- Maintained relationships with key account customers, including adidas, Hugo Boss, VF group brands, and Polo Ralph Lauren.
- Achieved 10% increase in sales revenue from key brand accounts.
- Evaluated market data to develop and create business strategies and marketing plans.
- Assisted key customers to follow up on their whole product development stage from idea formation to actual samples submissions;
- Prepared quotations and handle customers ‘enquiries on various products including zippers and snap/button products
- Followed up on customers' ordering status and facilitate progressive Improvements on delivery performance
- Forecast analysis and sales reports preparation
Product Executive
Signal Plus Building Supplies Ltd
05.2009 - 07.2013
- Achieved sales targets, contributing to 15% increase in overall company revenue.
- Conducted successful product presentations to architects, direct users, and contractors, resulting in 20% increase in product adoption.
- Conducted quantity surveying for different construction projects, resulting in 10% improvement in cost estimation accuracy.
- Marketed company's products and services through telephone communication and face to face appointments, and presentation to various key parties including architects, direct users and contractors.
- Gained valuable insight into buyer preferences by conducting interviews, surveys and focus groups.
- Prepared quotations and handle clients ‘enquiries for various products and services (mainly globally famous interior flooring products)
- Arranged product samples and catalogues as well as any other necessary documents (specifications, certificates, test reports, job reference, etc.) upon client's request
- Conducted quantity surveying for various building construction projects, undergo analysis and preparation of necessary materials
- Other ad-hoc tasks as required by particular construction projects
Telemarketer
Teledirect Hong Kong Ltd
10.2008 - 12.2008
- Completed daily cold calling and outreach to build sales pipeline.
- Promoted financial products such as insurance package through phone calls
- Conducted telemarketing with provided calling list to achieve sales target
Financial Advisor
Prudential Assurance Co. Ltd
07.2007 - 09.2008
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Conduct telemarketing to generate leads of prospective clients
- Participate in various sales activities such as Road Shows, Seminars, etc
- Prepare financial proposals and arrange meetings with prospective clients
- Arrange sales presentation & render financial planning advice
Volunteer| Summer Intern
Conservation Volunteer Australia
06.2006 - 08.2006
- Carried out conservation projects and environmental improvement activities such as improving local eco-system and upgrading rural community facilities.
Promoter
Netfront Broadband Service Ltd
07.2004 - 08.2004
- Provided product leaflets, coupons and informational brochures to persuade people to patron services( broadband network services)
- Collected information and contacts from potential clients
- Conduct analysis on collected data from visited companies
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Followed up phone calls with collected data and contacts
Enumerator
HKSAR Government
03.2001 - 04.2001
- Carried out data collection and data processing work to contribute to statistical result of population census.
Education
Postgraduate Diploma - Integrated Marketing Communication
HKU SPACE
Bachelor of Engineering - Industrial Engineering And Engineering Management
Hong Kong University of Science And Technology
06.2007
Skills
- Customer Relationship Management (CRM)
- Key Account Management/ Account Servicing
- Sales Strategies/ Consultative Selling
- Contract Management
- Problem-solving abilities
- Analytical thinking
- Data analysis/ Data-driven decision-making/ Power BI
- MS Office (Word, Excel, PowerPoint, Access)
- Cost Reduction
- Product and Service Knowledge
- Cross-functional collaboration
Accomplishments
- Closed multi-million-dollar deals through effective sales communication and rapport building with customers.
- Achieved new customer database set-up by assisting customer data migration with accuracy and efficiency.
- Achieved call centre outsourcing through effectively helping with data transformation and personnel training.
- Supervised team of 3 staff members.
Certification
- Microsoft Certified: Power BI Data Analyst Associate
- AWS Certified: Solutions Architect Associate
- Japanese-Language Proficiency Test: Level N2: passed.
- Putonghua Proficiency Test: Grade 3 Level A
- IELTS (International English Language Testing System) overall score: 6.5
Languages
Chinese (Cantonese)
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Advanced
C1
Japanese
Intermediate
B1
Timeline
Assistant Manager - Key Accounts
Glory Global (Solutions) Hong Kong Ltd
03.2017 - Current
Sales Executive
R-pac Hong Kong Ltd
07.2016 - 03.2017
Sales and Marketing Executive
YKK Hong Kong Ltd
07.2013 - 07.2016
Product Executive
Signal Plus Building Supplies Ltd
05.2009 - 07.2013
Telemarketer
Teledirect Hong Kong Ltd
10.2008 - 12.2008
Financial Advisor
Prudential Assurance Co. Ltd
07.2007 - 09.2008
Volunteer| Summer Intern
Conservation Volunteer Australia
06.2006 - 08.2006
Promoter
Netfront Broadband Service Ltd
07.2004 - 08.2004
Enumerator
HKSAR Government
03.2001 - 04.2001
Postgraduate Diploma - Integrated Marketing Communication
HKU SPACE
Bachelor of Engineering - Industrial Engineering And Engineering Management
Hong Kong University of Science And Technology
- Microsoft Certified: Power BI Data Analyst Associate
- AWS Certified: Solutions Architect Associate
- Japanese-Language Proficiency Test: Level N2: passed.
- Putonghua Proficiency Test: Grade 3 Level A
- IELTS (International English Language Testing System) overall score: 6.5
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