Nick Wong
Hong Kong
Summary
Accomplished Quality Assurance Specialist with a proven track record at Topologie Ltd, enhancing product compliance across global markets including the EU and US. Expert in establishing testing protocols and leading teams to exceed quality standards. Skilled in analytical thinking and problem-solving, significantly improving product safety and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Quality Assurance Specialist
Topologie Limited
06.2024 - Current
- Build up restricted substance list for different materials and testing protocol for all products.
- Risk evaluation of different products and arrange necessary testing with 3rd parties. Ensure all products comply with requirements of different market including EU, US, Japan, Mainland China & Taiwan.
- Review and update the labeling of all products and packaging. Ensure they contained necessary information and comply with different market requirement as mentioned above.
- Analysis of defective cases from different channels and carry out root cause investigation. Prepare defective report in regular basis.
- Setup and maintenance in-house laboratory.
- Review inspection report and provide comment to production team.
Key Account Manager
TÜV SÜD HK Ltd
06.2021 - 06.2024
- As a Key Account Manager of several key clients. Including Simba-Dickie group, Panini group, One For Fun Ltd, Apple Park, Acton Far East, etc.
- Draft and maintain SOP for clients' test program.
- Act as the key contact window for client. Monitor the testing progress and ensure deliver quality service which meet clients’ needs.
- Review testing program with clients from time to time. Update clients' test manual when necessary.
- Provide technical and labeling advice on different kind of toy, stationary and hardgoods products.
- Handle GS & GCTS certificate application for toy clients.
- Assist company to develop new business with new & existing clients
Senior Project Manager
TÜV Rheinland HK Ltd.
04.2011 - 05.2020
- As a Customer Service Manager, lead a team of customer service executives to handle daily operation for textile and toy testing. In addition, provide technical and labeling advice to customers.
- As a Key Account Manager, take care all testing and inspection issues for several key client from textile and toy industry. Such as Boohoo, Apple Park, Rubies, Panini Group and Simba-Dickie Group.
- Build and maintain relationship with assigned clients. Act as the key contact window for them. Review testing program from time to time. Monitor the progress and ensure deliver quality service which meet clients’ needs.
- Provide testing advise and update SOP according to up-to-date testing requirement.
- Provide technical training to clients for up-to-date regulation such as REACH SVHC, EU Toy Directive, US CPSC requirement, California Prop 65, etc.
- Review chemical test result and sign off test report
Education
Bachelor of Science - Environmental Science
University of Plymouth
Plymouth, UK07-2022
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
Timeline
Quality Assurance Specialist
Topologie Limited
06.2024 - Current
Key Account Manager
TÜV SÜD HK Ltd
06.2021 - 06.2024
Senior Project Manager
TÜV Rheinland HK Ltd.
04.2011 - 05.2020
Bachelor of Science - Environmental Science
University of Plymouth
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