Basketball
Ng Kai Chung
Graduate Engineer
Yuen Long
Summary
Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with planning and decision-making skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Desk Guest Service Agent
Hotel ICON
03.2024 - Current
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
Sales Coordinator
GTI Group Limited
06.2022 - 07.2023
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Project Coordinator
Kwan Fai Construction Limited
06.2021 - 02.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Education
Bachelor of Science - Civil Engineering
Technological And Higher Education Institute
Tsing Yi Town, Hong Kong 04.2001 -
Skills
Patience and tolerance
Complaint handling
Reservation management
Project coordination
Project management
Problem-solving
Time management
AutoCAD proficiency
Safety regulations
Cost estimation
Interests
Computer
Timeline
Front Desk Guest Service Agent
Hotel ICON
03.2024 - Current
Sales Coordinator
GTI Group Limited
06.2022 - 07.2023
Project Coordinator
Kwan Fai Construction Limited
06.2021 - 02.2022
Bachelor of Science - Civil Engineering
Technological And Higher Education Institute
04.2001 -
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